Collection Agent

Are you a motivated and driven individual looking for a challenging and rewarding career opportunity? Look no further! Vodafone is currently seeking a Collection Agent to join our dynamic and fast-paced team. As a Collection Agent, you will play a crucial role in recovering outstanding payments from our customers and ensuring timely and effective resolution of delinquent accounts. We are seeking candidates who possess strong communication and negotiation skills, as well as a high level of professionalism and empathy. If you thrive in a target-driven environment and are passionate about delivering exceptional customer service, we want to hear from you!

1. Recover outstanding payments from customers by initiating contact through phone calls, emails, and letters.
2. Negotiate payment plans and settlements with customers to resolve delinquent accounts.
3. Maintain accurate and up-to-date records of all collections activities and customer interactions.
4. Communicate effectively and professionally with customers, using empathy and active listening skills.
5. Meet and exceed monthly collection targets and KPIs set by the company.
6. Collaborate with other departments to resolve any billing or payment discrepancies.
7. Provide exceptional customer service by addressing customer inquiries and concerns in a timely and efficient manner.
8. Keep up-to-date with company policies and procedures related to collections and customer service.
9. Use problem-solving skills to identify and escalate any potential issues or challenges in the collections process.
10. Work in a fast-paced and dynamic environment, adapting to changes and meeting deadlines.
11. Maintain confidentiality and security of customer information.
12. Attend regular training and development sessions to improve collection techniques and customer service skills.

According to JobzMall, the average salary range for a Collection Agent in Manchester, UK is between £18,000 and £25,000 per year. This can vary depending on factors such as experience, qualifications, and the specific company you are working for. Additionally, commission and bonuses may also be offered in addition to the base salary.

Vodafone Group Plc is a telecommunications company. It provides a range of services including voice, messaging, data, and fixed communications; unified communication solutions; Vodafone One Net, a converged service, which combines fixed and mobile services for various businesses; carrier voice and data products; machine-to-machine connection services; and cloud and hosting services, such as co-location, managed hosting, private and public cloud services, messaging services, and software-as-a-service applications.