We are looking for a motivated and innovative Chapter Lead - Service Design to join our Vodafone team. As a Chapter Lead - Service Design, you will be responsible for leading our Service Design team in the delivery of dynamic and innovative customer service experiences. You will have a passion for service design and an eye for detail that will help us achieve our mission of delivering an exceptional customer experience.Ideally, you will have a degree in service design or a related field, as well as several years of experience in the design, development and implementation of customer service strategies and processes. You should also have a background in user experience design, along with a proven track record of leading and inspiring design teams to create exceptional customer experiences. A strong understanding of customer service analytics, customer service technologies and service design methodologies is also essential.We are looking for someone who can think outside the box and bring a fresh approach to service design. You should be a great communicator and collaborator, with excellent organizational and problem-solving skills. Above all, you should be highly motivated, with a passion for customer service and a desire to make an impact within our organization.
Excellent Communication And Interpersonal Skills
Experience In Service Design
Experience In Leading And Motivating A Team
Ability To Work In A Fast-Paced And Dynamic Environment
A Proven Track Record Of Leading Successful Service Design Projects
Ability To Provide Clear Direction And Guidance To Multiple Stakeholders
Knowledge Of Relevant Service Design Tools And Techniques
Knowledge Of Relevant Service Design Methodologies.
Change Management
Process Improvement
Project Management
Communication
Coaching
Negotiation
Leadership
Conflict Resolution
Analytical Thinking
Facilitation
Talent development
Problem-Solving
Stakeholder management
Decision-Making
Service Design
Communication
Conflict Resolution
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Chapter Lead - Service Design in Newbury, UK is £45,000-£55,000 per year. This range will vary depending on experience, location, and the specific employer.
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Vodafone Group Plc is a telecommunications company. It provides a range of services including voice, messaging, data, and fixed communications; unified communication solutions; Vodafone One Net, a converged service, which combines fixed and mobile services for various businesses; carrier voice and data products; machine-to-machine connection services; and cloud and hosting services, such as co-location, managed hosting, private and public cloud services, messaging services, and software-as-a-service applications.
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