Agent L2 BSS-Solstice

Are you a highly motivated individual with a passion for delivering exceptional customer service? Do you have experience in the telecommunications industry and a strong understanding of BSS systems? If so, we have an exciting opportunity for you to join our dynamic team as an Agent L2 BSS-Solstice at Vodafone. As an Agent L2, you will play a crucial role in ensuring the smooth operation of our BSS-Solstice systems and providing top-notch support to our customers. If you're ready for a fast-paced and challenging role with room for growth and development, keep reading to learn more about the qualifications we're looking for.

1. Monitor and maintain the BSS-Solstice systems to ensure smooth operation and minimal downtime.
2. Provide technical support and troubleshooting for BSS-Solstice systems to resolve customer issues.
3. Communicate effectively with customers, both verbally and in writing, to provide exceptional customer service.
4. Utilize your strong understanding of BSS systems to identify and resolve technical issues.
5. Stay up-to-date on industry trends and advancements in BSS technology to continuously improve our systems.
6. Collaborate with cross-functional teams to implement new features and updates to the BSS-Solstice systems.
7. Ability to work in a fast-paced environment and prioritize tasks to meet tight deadlines.
8. Maintain accurate records of customer interactions and technical issues for reporting and analysis purposes.
9. Identify areas for improvement in the BSS-Solstice systems and make recommendations for enhancements.
10. Train and mentor junior team members to ensure their understanding and proficiency in BSS-Solstice systems.
11. Uphold company policies and procedures to ensure compliance and data security.
12. Proactively identify potential risks and escalate them to the appropriate teams.
13. Continuously work towards achieving and exceeding performance goals and targets.
14. Collaborate with team members to develop and implement strategies for improving customer satisfaction.
15. Take ownership of customer concerns and ensure timely resolution to maintain customer loyalty.

According to JobzMall, the average salary range for a Agent L2 BSS-Solstice in Bucharest, Romania is between 5,000-7,000 Romanian lei per month. This converts to approximately $1,189-$1,667 USD per month. However, salaries may vary depending on the specific company, experience, and qualifications of the individual.

Vodafone Group Plc is a telecommunications company. It provides a range of services including voice, messaging, data, and fixed communications; unified communication solutions; Vodafone One Net, a converged service, which combines fixed and mobile services for various businesses; carrier voice and data products; machine-to-machine connection services; and cloud and hosting services, such as co-location, managed hosting, private and public cloud services, messaging services, and software-as-a-service applications.