2nd Line OPS Technician - Agent Desktop
Welcome to Vodafone, a leading global telecommunications company. We are currently seeking a highly skilled and dedicated 2nd Line OPS Technician - Agent Desktop to join our team. As a 2nd Line OPS Technician, you will play a crucial role in providing technical support and maintaining the stability and performance of our Agent Desktop systems. Your expertise and attention to detail will ensure a seamless experience for our customer service agents, allowing them to efficiently assist our valued customers. If you are a problem solver who thrives in a fast-paced environment and has a passion for technology, we encourage you to apply for this exciting opportunity.
- Provide technical support for the Agent Desktop systems, including troubleshooting and resolving issues in a timely manner.
- Monitor and maintain the stability and performance of the Agent Desktop systems, ensuring minimal downtime and maximum efficiency.
- Collaborate with the 1st Line support team to escalate and resolve complex technical issues.
- Conduct regular maintenance and updates to the Agent Desktop systems to ensure they are up-to-date and functioning optimally.
- Proactively identify potential issues and suggest improvements to enhance the overall performance of the Agent Desktop systems.
- Train and support customer service agents on how to effectively use the Agent Desktop systems.
- Document and maintain accurate records of all technical issues and resolutions for future reference.
- Stay up-to-date with industry trends and advancements in technology to continuously improve the Agent Desktop systems.
- Communicate effectively with team members and other departments to ensure smooth operations and efficient resolution of issues.
- Adhere to company policies and procedures, as well as security and confidentiality protocols, in all aspects of work.
Technical Proficiency In Troubleshooting And Resolving Issues Related To Agent Desktop Software And Hardware, Including Knowledge Of Relevant Operating Systems And Applications.
Experience In Providing Second-Line Support To End Users, Demonstrating Strong Customer Service And Communication Skills.
Familiarity With Itil Framework And Best Practices For Incident, Problem, And Change Management.
Ability To Analyze And Interpret Data, Identify Trends, And Make Recommendations For Improvements To Enhance The Efficiency And Effectiveness Of Agent Desktop Operations.
Proven Ability To Work In A Fast-Paced And Dynamic Environment, Managing Multiple Priorities And Meeting Tight Deadlines While Maintaining Attention To Detail And Quality.
Communication Skills
Data Analysis
customer service
Ticket management
Asset management
Incident response
Performance analysis
Problem-Solving
Software Installation
System Administration
Network Monitoring
Technical Troubleshooting
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a 2nd Line OPS Technician - Agent Desktop in Romania is between 19,000 - 26,000 Romanian lei per month. This converts to approximately $4,600 - $6,300 USD per month. However, salaries may vary depending on the experience, skills, and location of the individual.
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Vodafone Group Plc is a telecommunications company. It provides a range of services including voice, messaging, data, and fixed communications; unified communication solutions; Vodafone One Net, a converged service, which combines fixed and mobile services for various businesses; carrier voice and data products; machine-to-machine connection services; and cloud and hosting services, such as co-location, managed hosting, private and public cloud services, messaging services, and software-as-a-service applications.
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