Technical Support Engineer -Federal Support

At VMware, we believe in the power of technology to transform the way people work and live. As a Technical Support Engineer - Federal Support, you’ll be part of a team of passionate, driven professionals who are dedicated to delivering the best possible technical support experience to our federal customers.We’re looking for an enthusiastic, customer-oriented individual with strong technical and problem-solving skills to join the team. To be successful in this role, you’ll need to have a deep understanding of VMware products, a commitment to customer service excellence, and a passion for helping others.You’ll be responsible for providing technical support to our federal customers. You’ll be the Subject Matter Expert, helping customers troubleshoot and resolve technical issues, while ensuring they receive the best possible support experience.The ideal candidate will have a Bachelor’s Degree in Computer Science or a related field, and at least 5 years of experience providing technical support and troubleshooting in a customer service environment. Knowledge of virtualization technologies, such as VMware vSphere, is required. You must also have excellent communication and interpersonal skills and the ability to work effectively in a fast-paced environment.Are you ready for this challenging and rewarding opportunity to join our team? If so, we’d love to hear from you.

According to JobzMall, the average salary range for a Technical Support Engineer -Federal Support in Austin, TX, USA is $63,000 to $80,000. This range will vary depending on experience, education level, and the company.

VMware, Inc. provides the development and application of virtualization technologies with x86 server-based computing, separating application software from the underlying hardware. Its virtualization infrastructure solutions, which include a suite of products designed to deliver a software-defined data center, run on industry-standard desktop computers and servers and support a wide range of operating system and application environments, as well as networking and storage infrastructures.