Technical Support Engineer

At VMware, we’re looking for a talented and enthusiastic Technical Support Engineer to join our team. Our ideal candidate will have the technical expertise and the desire to learn and grow in the IT field. We’re looking for a professional with a positive, solutions-oriented attitude and the ability to quickly become an integral part of our team.The Technical Support Engineer will be responsible for resolving customer inquiries, resolving technical issues remotely, and providing technical support to our customers. You will work closely with our product teams as well as other members of the support team to ensure that our customers receive the best possible technical assistance.To be successful in this role, you should have a solid understanding of networking concepts, be able to troubleshoot hardware and software issues, and have a strong customer service orientation. In addition, you should possess the following qualifications:• Bachelor's degree in Computer Science, Information Technology, or related field• At least two years of experience in technical support• Excellent problem-solving skills and the ability to troubleshoot complex technical issues• Strong written and verbal communication skills• Proficiency with Windows, Linux, and Mac operating systems• Experience with VMware products, such as ESXi, vCenter, and vRealize• Ability to work independently and as part of a teamIf you’re looking to join a collaborative and innovative team and have the knowledge and experience to hit the ground running, we would love to hear from you!

According to JobzMall, the average salary range for a Technical Support Engineer in Charlotte, NC, USA is between $42,000 and $76,000. This range is dependent on factors such as experience, education, and certifications.

VMware, Inc. provides the development and application of virtualization technologies with x86 server-based computing, separating application software from the underlying hardware. Its virtualization infrastructure solutions, which include a suite of products designed to deliver a software-defined data center, run on industry-standard desktop computers and servers and support a wide range of operating system and application environments, as well as networking and storage infrastructures.