Technical Support Engineer

We’re looking for an experienced and highly motivated Technical Support Engineer to join the VMware team. You’ll need to have a strong technical background, excellent communication skills, and a commitment to customer satisfaction. As a Technical Support Engineer, you’ll be responsible for providing technical support to customers and partners, troubleshooting customer issues, and ensuring timely resolution. You’ll also be expected to work closely with teams across the organization to ensure customer satisfaction and identify opportunities to improve processes.To be successful in this role, you should have a degree in computer science, engineering, or a related technical field, as well as at least two years of experience in a customer support role. Additionally, you should have a strong understanding of customer service principles, product and service knowledge, and troubleshooting techniques. A passion for learning and staying up to date on new technologies is also essential. If you’re the type of person who loves to solve technical problems and provide exceptional customer service, then this is the job for you!

According to JobzMall, the average salary range for a Technical Support Engineer in Austin, TX, USA is $46,000 to $68,000 per year. This range is based on salaries submitted to JobzMall by employers and employees as of April 2021.

VMware, Inc. provides the development and application of virtualization technologies with x86 server-based computing, separating application software from the underlying hardware. Its virtualization infrastructure solutions, which include a suite of products designed to deliver a software-defined data center, run on industry-standard desktop computers and servers and support a wide range of operating system and application environments, as well as networking and storage infrastructures.