Manager - Escalation Management

Lead a highly skilled team of escalation managers in providing service to VMware Tanzu customers, both internal and external. Provide clear direction to team members daily and build a strong collaborative culture. Facilitate daily turnover meetings and seek new opportunities to aid teams continued development. Provide support to the team as needed, in terms of coaching, escalation guidance and collaborate with the Tanzu Support Management team as required. Drives the management and execution of programs, personnel, projects, performance metrics/standards as well as strategic policies and directives for assigned areas. Requires complete functional knowledge and awareness of company goals and objectives. Analyzes issues and trends regarding programs, products, process, and standards/metrics, and makes recommendations. Driving and nurturing innovative thinking within business process improvement efforts and inspiring others to do the same.

According to JobzMall, the average salary range for a Manager - Escalation Management in 3900 N Capital of Texas Hwy, Austin, TX 78746, USA is $50,000 to $90,000 per year. This range may vary based on the experience and qualifications of the individual.

VMware, Inc. provides the development and application of virtualization technologies with x86 server-based computing, separating application software from the underlying hardware. Its virtualization infrastructure solutions, which include a suite of products designed to deliver a software-defined data center, run on industry-standard desktop computers and servers and support a wide range of operating system and application environments, as well as networking and storage infrastructures.