Digital Customer Success Associate

We are looking for a Digital Customer Success Associate to deliver digital customer success to our Digital Workspace Solutions customers. Monitors and reviews customer engagement data for large customer segments across the VMware customer journey including product consumption & usage, web, email, support, and other sources. Manages in-coming customer e-mail responses, hosts follow up calls/1 to many virtual sessions. Creates Digital Customer Success Plays within Gainsight Journey Orchestrator. Manages Gainsight Cockpit triggers and Calls To Action (CTAs) executed through digital channels. Provides customer health insights & evaluates risk to customer renewal for their customer segment. Identifies trends in risks and blockers to product adoption, defines and executes remediation plays.

According to JobzMall, the average salary range for a Digital Customer Success Associate in 500 108th Ave NE, Bellevue, WA 98004, USA is $35,000 to $70,000 per year. This range is based on salaries reported by job seekers in the area, and may not reflect the actual salary offered by employers.

VMware, Inc. provides the development and application of virtualization technologies with x86 server-based computing, separating application software from the underlying hardware. Its virtualization infrastructure solutions, which include a suite of products designed to deliver a software-defined data center, run on industry-standard desktop computers and servers and support a wide range of operating system and application environments, as well as networking and storage infrastructures.