Customer Success Manager

Responsible for overall customer success and health for a portfolio of VMware, Security Business Unit's commercial sized customers, ensuring that customers achieve a target security posture and get maximum value out of the products. Reviews health dashboard and performs a strong Customer Operating Rhythm for maintaining the customer’s investment. Collaborates with the support and engineering teams to ensure that customers are healthy in their use of the products and any issues are addressed in a timely manner. Coordinates customer participation in User Groups, Advisory Boards or other VMware, Security Business Unit related events, as well as reference calls and case studies. Assists VMware, Security Business Unit's marketing by encouraging customers to appear in related marketing materials/events. Partners with the Security Business Unit’s Renewals Team to help ensure successful yearly renewal goals.

According to JobzMall, the average salary range for a Customer Success Manager in 12100 Sunset Hills Rd, Reston, VA 20190, USA is $77,000-$96,000 per year. This range includes base salary plus bonus, and other forms of compensation, such as stock options. Salaries can vary depending on the company, experience, and other factors.

VMware, Inc. provides the development and application of virtualization technologies with x86 server-based computing, separating application software from the underlying hardware. Its virtualization infrastructure solutions, which include a suite of products designed to deliver a software-defined data center, run on industry-standard desktop computers and servers and support a wide range of operating system and application environments, as well as networking and storage infrastructures.