Visa

Technical Support Associate

Visa
Kyiv, Ukraine, 02000
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a customer-oriented problem solver with a passion for technology? Do you thrive in a fast-paced and dynamic environment? Look no further, as Visa is currently seeking a Technical Support Associate to join our team! In this role, you will have the opportunity to provide top-notch technical support to our clients and partners, ensuring their satisfaction and success with our products and services. We are looking for someone who is highly knowledgeable in the technology field, possesses excellent communication skills, and is able to effectively troubleshoot and resolve technical issues. If you are a self-motivated individual with a strong desire to help others, then we want you on our team!

  1. Provide exceptional technical support to clients and partners, addressing their inquiries and concerns in a timely and efficient manner.
  2. Troubleshoot and resolve technical issues related to Visa products and services, utilizing technical expertise and problem-solving skills.
  3. Communicate clearly and effectively with clients and team members, both verbally and in writing.
  4. Maintain a strong understanding of Visa's technology and stay up-to-date with new developments and updates.
  5. Collaborate with cross-functional teams, including product development and engineering, to address complex technical problems.
  6. Document and track all technical support interactions and resolutions in a timely and accurate manner.
  7. Proactively identify and escalate issues that require additional support or attention.
  8. Continuously strive to improve the customer experience by identifying areas for improvement and making recommendations to enhance processes and procedures.
  9. Stay current on industry trends and best practices in technical support to continuously improve skills and knowledge.
  10. Act as a brand ambassador for Visa, representing the company in a positive and professional manner at all times.
Where is this job?
This job is located at Kyiv, Ukraine, 02000
Job Qualifications

  • Strong Technical Skills: A Technical Support Associate At Visa Should Have A Strong Understanding Of Computer Systems, Networks, And Software Applications. They Should Also Be Able To Troubleshoot Technical Issues And Provide Solutions Efficiently.

  • Excellent Customer Service Skills: As A Technical Support Associate, It Is Crucial To Have Excellent Customer Service Skills To Assist Clients With Their Technical Issues. This Includes Effective Communication, Patience, And The Ability To Handle Difficult Situations Professionally.

  • Knowledge Of Payment Systems: Visa Is A Leading Provider Of Payment Solutions, And A Technical Support Associate Should Have A Good Understanding Of Their Products And Services. This Includes Knowledge Of Payment Processing, Fraud Prevention, And Security Protocols.

  • Problem-Solving Abilities: Technical Issues Can Be Complex, And A Technical Support Associate Should Have Strong Problem-Solving Skills To Identify And Resolve Issues In A Timely Manner. They Should Also Have The Ability To Think Critically And Come Up With Creative Solutions.

  • Team Player: A Technical Support Associate Should Be Able To Work Well In A Team Environment. This Includes Collaborating With Other Team Members, Sharing Knowledge And Expertise, And Being Open To Feedback And Suggestions. They Should Also Be Able To Work Independently And Manage Their Time Effectively.

Required Skills

  • Troubleshooting

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Analytical Thinking

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Associate in Kyiv, Ukraine, 02000 is between $14,000 and $30,000 USD per year. This can vary depending on the specific company, level of experience, and additional skills and qualifications.

Additional Information
Visa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesUkrainian
Job PostedMay 8th, 2025
Apply BeforeJuly 6th, 2025
This job posting is from a verified source. 
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About Visa

Visa Inc. is an American multinational financial services corporation headquartered in Foster City, California, United States. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, debit cards and prepaid cards.

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