Visa

Technical Support Analyst, Innovation Center

Visa
12301 Research Blvd, Austin, TX 78759, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Support the setup of hardware and applications required for demonstrations, engagements, and events, as well as tear down post events. Evaluating business requirements and providing recommendations/solutions. Troubleshooting of incidents and providing resolution with root cause analysis, maintenance of all supported hardware and applications, upgrades, and any other support required. Documentation of SOPs and Runbooks of all technology supported. Ensure the innovation center meets expectations about appearance, cleanliness, organization, functionality and overall quality experience. Perform daily sweeps to ensure all hardware following defined procedures. Log all INCs in the Incident management solution, and timely resolve all INCs within established SLAs. Perform preventative maintenance on all technology within the Innovation Center. Provide an exceptional, pleasant, and courteous service to all visitors of the Innovation Center.

Where is this job?
This job is located at 12301 Research Blvd, Austin, TX 78759, USA
Job Qualifications

  • 2 or more years of work experience with a Bachelor’s Degree

  • Experience supporting multi-OS platforms (Windows, OSX, Mobile), including hardware for these platforms.

  • Basic knowledge of new technologies like VR/AR

  • Good understanding of process orientation, understanding of project management techniques, methodologies and best practices.

Required Skills

  • MS Office Suite

  • Exceptional customer service skills

  • Time Management Skills

  • Supporting mobile devices running iOS and Android

  • Supporting voice/video solutions

Soft Skills

  • Driven and self-motivated

  • Prioritizing skills

  • Adaptability

  • Problem Solving Skills

  • Detail Oriented and Organized

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Technical Support Analyst, Innovation Center in 12301 Research Blvd, Austin, TX 78759, USA is $50,000 to $75,000. This range may vary depending on the company, experience, and qualifications of the applicant.

Additional Information
Visa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 6th, 2022
Apply BeforeJune 21st, 2025
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About Visa

Visa Inc. is an American multinational financial services corporation headquartered in Foster City, California, United States. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, debit cards and prepaid cards.

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