Visa

Staff Design Researcher

Visa

Austin, TX, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Come join the dynamic design team at Visa as a Staff Design Researcher! This role offers the opportunity to collaborate with a talented and driven group of designers, researchers, and product managers to shape the future of payments and financial technology. As a Staff Design Researcher, you will play a crucial role in understanding user needs, behaviors, and preferences to inform the development of intuitive and user-friendly products and services. We are seeking a highly skilled and passionate researcher with a strong background in human-centered design, user research methodologies, and data analysis. If you are a curious and empathetic individual with a keen eye for detail and a drive to create meaningful and impactful experiences for users, we want to hear from you!

  1. Conduct user research: As a Staff Design Researcher, you will be responsible for conducting research to understand user needs, behaviors, and preferences. This includes planning and executing research studies, analyzing data, and synthesizing findings into actionable insights.
  2. Collaborate with design team: You will work closely with a team of designers, researchers, and product managers to shape the future of payments and financial technology. This involves collaborating on research plans, sharing insights and findings, and providing input on design decisions.
  3. Inform product development: Your research will play a crucial role in informing the development of intuitive and user-friendly products and services. You will use your insights to identify opportunities for improvement and make recommendations for product enhancements.
  4. Use human-centered design principles: We are looking for someone with a strong background in human-centered design. You will be responsible for ensuring that our products and services are designed with the user in mind, making their experience as seamless and enjoyable as possible.
  5. Utilize user research methodologies: You will be expected to have a deep understanding of various user research methodologies and be able to select and apply the most appropriate methods for each project. This includes conducting surveys, interviews, usability testing, and more.
  6. Analyze and synthesize data: It will be your responsibility to analyze and synthesize data from various sources, including user research studies, market research, and product data. You will use this data to identify patterns, trends, and insights to inform decision-making.
  7. Present findings and recommendations: As a Staff Design Researcher, you will be responsible for communicating your findings and recommendations to stakeholders and team members. This may include presenting research results, creating reports, and sharing insights in team meetings.
  8. Stay up-to-date on industry trends: It will be important for you to stay current with industry trends and best practices in user research and design. This will ensure that our products and services are competitive and reflect the latest user expectations and behaviors.
  9. Demon
Where is this job?
This job is located at Austin, TX, USA
Job Qualifications
  • Strong Research Skills: A Successful Staff Design Researcher At Visa Should Possess A Deep Understanding Of Research Methodologies, Both Qualitative And Quantitative. They Should Be Able To Design And Execute Research Studies That Uncover Valuable Insights To Inform Product Design Decisions.

  • Experience With Human-Centered Design: Visa Values A Human-Centered Design Approach, And Therefore, Candidates For This Role Should Have A Solid Understanding Of This Methodology. This Includes Conducting User Interviews, Creating User Personas, And Using Other Techniques To Empathize With The End-User.

  • Excellent Communication And Collaboration Skills: A Staff Design Researcher At Visa Will Work Closely With Cross-Functional Teams, Including Designers, Product Managers, And Engineers. Strong Communication And Collaboration Skills Are Essential To Effectively Share Research Findings And Recommendations With These Teams.

  • Experience In The Financial Industry: As A Leading Global Payments Technology Company, Experience In The Financial Industry Is Highly Valued At Visa. Candidates With A Background In Financial Services Or Related Fields Will Have An Advantage In This Role.

  • Education And Training: A Minimum Of A Bachelor's Degree In A Related Field Such As Design, Psychology, Or Human-Computer Interaction Is Typically Required For A Staff Design Researcher At Visa. Additional Training And Certifications In Design Thinking And User Experience Research Are Also Desirable.

Required Skills
  • Data Analysis

  • Prototyping

  • Information architecture

  • Visual design

  • Design Thinking

  • User Research

  • usability testing

  • ethnographic research

  • User testing

  • Design strategy

  • Human-Centered Design

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Staff Design Researcher in Austin, TX, USA is $72,000 - $118,000 per year. Salaries may vary depending on the specific job responsibilities, level of experience, and the employer's location and industry. Additional factors that can affect salary include the candidate's education, skills, and certifications.

Additional Information
Visa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 15th, 2025
Apply BeforeJune 9th, 2026
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About Visa

Visa Inc. is an American multinational financial services corporation headquartered in Foster City, California, United States. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, debit cards and prepaid cards.

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