Visa

Product Support Engineer

Visa
2901 Ashton Blvd, Lehi, UT 84043, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The Product Support Engineering (PSE) team is a Tier 3 Customer Support team tasked with supporting merchants using all CyberSource Enterprise products and services. Troubleshooting escalated technical problems. Escalating issues to Product Development, Product Management, and / or Operations teams while managing their resolution. Building internal support related tools and documentation. Participating in requirements, design, and roll out of new products and services. Interfacing with customers that have both ‘direct’ and ‘reseller’ relationships to the busines. Representing Customer Support to other departments within the company including Sales, Operations, Product Management, and Product Development. Creating, editing, and distributing customer notifications. Taking part in the after-hours/weekend on-call rotation.

Where is this job?
This job is located at 2901 Ashton Blvd, Lehi, UT 84043, USA
Job Qualifications

  • 2 years of work experience

  • 2 years minimum experience in-depth technical experience such as Tier 3 technical support, software development

  • Prior Technical or Customer Support experience is preferred

  • Prior experience with point-of-sale, online payment, and / or risk management payment systems is preferred

  • Experience working directly with customers via phone / email / eTicketing systems

Required Skills

  • Sql

  • XML

  • Visual Basic

  • Java

  • C++

  • C programming skills

  • Time Management Skills

  • Back-end web development

Soft Skills

  • Results Oriented

  • Problem-Solving

  • Detail Oriented and Organized

  • Adaptability and Creativity

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Product Support Engineer in 2901 Ashton Blvd, Lehi, UT 84043, USA is between $42,000 - $84,000 per year. Salaries can vary depending on the company, experience level, and other factors.

Additional Information
Visa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 31st, 2022
Apply BeforeMay 10th, 2026
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About Visa

Visa Inc. is an American multinational financial services corporation headquartered in Foster City, California, United States. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, debit cards and prepaid cards.

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