Manager, Service Management

Are you a dynamic leader with a passion for driving efficiency and excellence in service delivery? Do you thrive in a fast-paced, collaborative environment? If so, we have a great opportunity for you to join our team as a Manager of Service Management at Visa. As a global leader in payments technology, Visa is committed to providing exceptional service to our clients, and we are looking for a motivated and experienced individual to lead our service management team. In this role, you will have the opportunity to drive innovation, streamline processes, and ensure the highest level of customer satisfaction. If you have a strong background in service management and a proven track record of success, we want to hear from you.

1. Develop and implement strategies to improve service delivery efficiency and excellence.
2. Lead and manage a team of service management professionals to ensure high-quality service delivery.
3. Collaborate with cross-functional teams to drive innovation and streamline processes.
4. Monitor and analyze service performance metrics to identify areas for improvement and take necessary actions.
5. Develop and maintain strong relationships with clients to understand their needs and ensure their satisfaction.
6. Identify and implement best practices in service management to enhance overall service delivery.
7. Train and mentor team members to ensure they have the necessary skills and knowledge to excel in their roles.
8. Stay up-to-date with industry trends and advancements in service management to continuously improve service delivery.
9. Develop and manage service management budgets and ensure resources are allocated effectively.
10. Communicate regularly with senior management to provide updates on service performance and initiatives.
11. Oversee the implementation of new service processes and technologies to enhance efficiency and effectiveness.
12. Handle escalations and resolve any issues or complaints from clients in a timely and professional manner.
13. Conduct regular performance evaluations and provide feedback to team members to drive continuous improvement.
14. Collaborate with other managers to ensure alignment and consistency in service delivery across all departments.
15. Represent the company at industry events and conferences to promote our service management capabilities.

According to JobzMall, the average salary range for a Manager, Service Management in Highlands Ranch, CO, USA is between $86,000 and $118,000 per year. This may vary depending on the industry, company size, and level of experience. Some additional factors that can affect salary include bonuses, benefits, and location. It is important to note that salaries can also vary significantly within this range based on individual qualifications and job responsibilities.

Visa Inc. is an American multinational financial services corporation headquartered in Foster City, California, United States. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, debit cards and prepaid cards.