Welcome to Visa - the world's leading payment technology company! We are seeking a highly motivated and experienced Manager, Service Management to join our dynamic team. In this role, you will be responsible for leading and managing a team of service managers, ensuring the delivery of high-quality services to our clients. As a key player in our organization, you will have the opportunity to drive innovation and shape the future of our service management processes. If you have a strong background in service management, excellent leadership skills, and a passion for delivering exceptional customer service, we would love to hear from you. Join us in our mission to connect the world through secure electronic payments and make a positive impact on the global economy.
- Develop and implement service management strategies and processes to ensure the delivery of high-quality services to clients.
- Manage a team of service managers, providing guidance, training, and support to ensure their success.
- Monitor and track service performance metrics to identify areas of improvement and drive continuous process improvements.
- Collaborate with cross-functional teams to develop and implement new service offerings and enhancements.
- Serve as a key point of contact for client escalations and complaints, resolving issues in a timely and efficient manner.
- Develop and maintain strong relationships with internal and external stakeholders to ensure the delivery of exceptional customer service.
- Stay updated on industry trends and best practices in service management to drive innovation and improve processes.
- Conduct regular performance evaluations and provide feedback and coaching to team members to promote their professional growth and development.
- Create and maintain service management reports and presentations for senior leadership.
- Develop and manage service management budgets and ensure cost-effective delivery of services.
Extensive Experience In Service Management: A Manager, Service Management At Visa Must Have A Proven Track Record Of Managing Service Delivery In A Fast-Paced And Dynamic Environment. They Should Have At Least 5 Years Of Experience In A Similar Role, Preferably In The Financial Services Industry.
Strong Analytical And Problem-Solving Skills: The Manager, Service Management Must Possess Excellent Analytical Skills And Be Able To Identify, Analyze And Solve Complex Problems Quickly And Efficiently. They Should Also Have A Strong Understanding Of Service Management Frameworks Such As Itil.
Excellent Communication And Interpersonal Skills: The Manager, Service Management Must Have Exceptional Communication And Interpersonal Skills To Effectively Communicate With Internal And External Stakeholders. They Should Be Able To Build And Maintain Strong Relationships With Clients, Vendors, And Team Members.
Leadership And Team Management Abilities: As A Manager, Service Management, The Candidate Must Have Experience In Leading And Managing A Team Of Service Professionals. They Should Have The Ability To Motivate, Coach And Develop Team Members To Achieve High Levels Of Performance.
Knowledge Of Payment Processing And Compliance: Working At Visa, The Manager, Service Management Must Have A Strong Understanding Of The Payment Processing Industry And Compliance Regulations. They Should Be Familiar With Visa's Products And Services And Have A Deep Understanding Of The Company's Policies And Procedures.
Risk Management
Change Management
Process Improvement
Strategic Planning
Project Management
Communication
Budget management
customer service
Relationship Building
Team Leadership
Problem-Solving
Performance evaluation
Communication
Conflict Resolution
Customer Service
Leadership
Time management
Critical thinking
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Service Management in Bellevue, WA, USA is $92,000 - $135,000 per year. This may vary depending on the specific company, level of experience, and industry. Some companies may offer higher salaries or additional benefits, such as bonuses or stock options, to attract top talent. It is important to research the specific job market and company to get a more accurate salary range.
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Visa Inc. is an American multinational financial services corporation headquartered in Foster City, California, United States. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, debit cards and prepaid cards.
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