
Dispute Technical Trainer Writer
Update policies and procedures. Be thoroughly acquainted with DSO Quick Reference Guides and Job Aid templates. Communicate all process and procedure changes or updates at the appropriate time. Communicate and maintain updates and notices to team. Lead the Change Control Committee and the Client Change Request process to review, approve and communicate any changes to procedures, document dates for approvals, denials and changes. Create engaging learning activities and compelling course content that enhances retention and transfer of knowledge and/or skills. Evaluate training by communicating with audience, facilitators, managers, and learners to determine effectiveness of instruction; work with facilitators/trainers to obtain formal and informal class evaluation input. Maintain a comprehensive library of technical terminology, project documentation and course folders. Update/create Word and Outlook templates used by the processing team.
2 years of work experience
A minimum of 3 years’ experience working in a merchant acquiring, card issuing, or back office banking environment
A good understanding of WCAG (Web Content Accessibility Guidelines) compliant issues
Experience in consumer payment, e-commerce is preferred
Experience with Visa DPS Prepaid and Debit products and Visa VROL, PAS/PAT applications a plus
Illustrator
MS Word
Photoshop
Adobe Acrobat DC
Consultative skills
Graphics editing
Time Management Skills
MS Excel skills
Customer focus approach
Project Management/Scheduling
Results Oriented
Problem-Solving
Detail Oriented and Organized
Adaptability and Creativity
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a Dispute Technical Trainer Writer in 12301 Research Blvd, Austin, TX 78759, USA is between $62,000 and $80,000 per year. The salary range can vary depending on the experience of the individual, the skillset of the individual, the company, and the specific job duties.
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Visa Inc. is an American multinational financial services corporation headquartered in Foster City, California, United States. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, debit cards and prepaid cards.

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