Visa

Dispute Technical Trainer Writer

Visa

12301 Research Blvd, Austin, TX 78759, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Update policies and procedures. Be thoroughly acquainted with DSO Quick Reference Guides and Job Aid templates. Communicate all process and procedure changes or updates at the appropriate time. Communicate and maintain updates and notices to team. Lead the Change Control Committee and the Client Change Request process to review, approve and communicate any changes to procedures, document dates for approvals, denials and changes. Create engaging learning activities and compelling course content that enhances retention and transfer of knowledge and/or skills. Evaluate training by communicating with audience, facilitators, managers, and learners to determine effectiveness of instruction; work with facilitators/trainers to obtain formal and informal class evaluation input. Maintain a comprehensive library of technical terminology, project documentation and course folders. Update/create Word and Outlook templates used by the processing team.

Where is this job?
This job is located at 12301 Research Blvd, Austin, TX 78759, USA
Job Qualifications
  • 2 years of work experience

  • A minimum of 3 years’ experience working in a merchant acquiring, card issuing, or back office banking environment

  • A good understanding of WCAG (Web Content Accessibility Guidelines) compliant issues

  • Experience in consumer payment, e-commerce is preferred

  • Experience with Visa DPS Prepaid and Debit products and Visa VROL, PAS/PAT applications a plus

Required Skills
  • Illustrator

  • MS Word

  • Photoshop

  • Adobe Acrobat DC

  • Consultative skills

  • Graphics editing

  • Time Management Skills

  • MS Excel skills

  • Customer focus approach

  • Project Management/Scheduling

Soft Skills
  • Results Oriented

  • Problem-Solving

  • Detail Oriented and Organized

  • Adaptability and Creativity

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Dispute Technical Trainer Writer in 12301 Research Blvd, Austin, TX 78759, USA is between $62,000 and $80,000 per year. The salary range can vary depending on the experience of the individual, the skillset of the individual, the company, and the specific job duties.

Additional Information
Visa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 31st, 2022
Apply BeforeMay 10th, 2026
This job posting is from a verified source. 
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About Visa

Visa Inc. is an American multinational financial services corporation headquartered in Foster City, California, United States. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, debit cards and prepaid cards.

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