Client Care Associate

The role involves significant interaction (phone, e-ticketing, and e-mail) with our customers and our internal engineering team. CyberSource Strategic Partner Associates must be able to quickly identify and resolve technical problems ranging from network issues, connection method errors, and payment processing problems through fundamental working knowledge and advanced troubleshooting techniques. Provide exceptional customer facing skills and service to our strategic partners and merchants via inbound phone calls, e-mail, and e-ticket. Respond to incoming strategic partner and merchant requests by striving towards one call resolution, while addressing multiple strategic partner and merchant needs and following quality expectations Create, edit, and manage strategic partner and merchant cases using an internal ticketing system (Dynamics). Utilize collaboration across multiple teams, while displaying exceptional levels of professionalism on all interactions.

According to JobzMall, the average salary range for a Client Care Associate in 44901 Russell Branch Pkwy, Ashburn, VA 20147, USA is between $45,000 and $60,000 per year. This range can vary depending on the individual's experience level, qualifications, and other factors.

Visa Inc. is an American multinational financial services corporation headquartered in Foster City, California, United States. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, debit cards and prepaid cards.