Lead Technician, Client Services & Support
Main point of contact for location, its services and its processes. Additionally, the role is expected to lead, coordinate, and execute, as well as continually improve, upon these responsibilities. Provide recommendations based on requests and requirements from business and tech groups. Provides ongoing technical guidance to other team members as well as documenting processes and procedures as they relate to JAMF. Perform operational support for incident and request fulfillment within defined service levels. Works with Manager, Client Services to lead off hour support and projects (i.e. moves, projects, emergencies, etc.).
Previous experience documenting processes for supported locations, services and processes
Ability to make impactful decisions in high stress/short timeframe situations in accordance to current policies
An understanding of scripting, scripting languages and how they can be used to automate tasks
Time Management
Customer Service skills
Record Keeping Skills
Process Improvement
Verbal communication
Prioritizing skills
written communication
Adaptability
Detail Oriented and Organized
According to JobzMall, the average salary range for a Lead Technician, Client Services & Support in 1515 Broadway, New York, NY 10003, USA is between $63,000 and $95,000 per year.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Viacom CBS Inc. is an American multinational mass media conglomerate company with interests primarily in film and television. It is currently the world's ninth largest media company in terms of revenue, and has headquarters in New York City. Viacom bought CBS, its former parent company. They split again in 2006, and then merged in 2019 to become ViacomCBS, which had been their name for three years until in February 2022 when they changed their name to Paramount Global.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started