Global Account Manager

We at Vesuvius are looking for a Global Account Manager to join our growing team. Our ideal candidate has demonstrated success in account management, a commitment to excellent customer service, and the ability to work in a fast-paced, ever-changing environment. As a Global Account Manager, you will be the main point of contact for customers, ensuring the highest quality of service for all of our clients. To be successful in this role, you should have strong problem-solving skills and the ability to think on your feet. You should also be able to communicate effectively with customers and colleagues, both in written and verbal form. Additionally, you should be organized, detail-oriented, and able to manage multiple accounts simultaneously. The ideal candidate should have a bachelor’s degree in business administration or a related field and 5+ years of experience in account management.If you are a customer-focused individual who is looking to join a team of dynamic professionals, then this is the perfect opportunity for you!

Responsibilities:

1. Serve as the primary point of contact for customers and ensure the highest quality of service
2. Develop and maintain strong relationships with customers and provide exceptional customer service
3. Exercise strong problem-solving and conflict resolution skills to address customer inquiries and complaints
4. Communicate effectively with customers and colleagues, both in written and verbal form
5. Manage multiple accounts simultaneously, ensuring accuracy and timeliness of all customer interactions
6. Develop strategies to ensure customer satisfaction and loyalty
7. Monitor customer feedback and adjust account management strategies accordingly
8. Develop and implement strategies to increase customer engagement and loyalty
9. Monitor account activity and performance to ensure customer satisfaction
10. Analyze market trends and customer data to identify opportunities for growth

According to JobzMall, the average salary range for a Global Account Manager in Johannesburg, South Africa is between R488,000 and R1,369,000 per year. This estimate is based on the salary data of various companies and job postings.

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