Manager - Customer Service Training & Quality

Veolia North America is seeking an experienced and passionate Manager of Customer Service Training & Quality to join our team. The successful candidate will not only have a deep understanding of customer service and training best practices, but will also have exceptional communication and interpersonal skills.The Manager of Customer Service Training & Quality will be responsible for developing and implementing training programs to improve customer service and quality standards. This role requires the ability to analyze customer service processes and develop strategies to improve customer service and quality. The successful candidate must be able to effectively communicate with customers and stakeholders to ensure customer satisfaction.The ideal candidate for this role will have a minimum of 5 years of customer service or training experience, a Bachelor’s Degree in Business, Education, or a related field, and experience developing and delivering customer service or training programs. The successful candidate must also have the ability to work in a fast-paced environment and be comfortable with change. If you are passionate about customer service and training, and want to make a difference in the customer experience, we want to hear from you.

Responsibilities:

1. Develop and implement training programs to improve customer service and quality standards.
2. Analyze customer service processes and develop strategies to improve customer service and quality.
3. Effectively communicate with customers and stakeholders to ensure customer satisfaction.
4. Maintain up-to-date knowledge of customer service and training best practices.
5. Establish and track performance metrics for customer service training programs.
6. Ensure customer service and quality standards are met.
7. Manage customer service and training staff and provide ongoing feedback.
8. Work in a fast-paced environment and be comfortable with change.
9. Oversee customer service training projects on an ongoing basis.

According to JobzMall, the average salary range for a Manager - Customer Service Training & Quality in Paramus, NJ 07652, USA is between $66,872 and $81,071 per year.

This salary range can vary depending on the specific job requirements and the individual's qualifications and experience.

Veolia North America helps our customers address environmental and sustainability challenges in energy, water and waste.