Senior Data Analyst - CXD (Advanced Analytics)
As a Senior Data Analyst for our Customer Experience Design team at Vanguard, you'll have the opportunity to use your advanced analytics skills to drive impactful insights and strategies for our clients. We're seeking a passionate and experienced professional who is dedicated to uncovering patterns and trends in data, and translating them into actionable recommendations that will enhance the overall experience for our customers. If you have a strong background in data analysis, a knack for problem-solving, and a desire to make a meaningful impact in the financial industry, we want to hear from you. Join our team and help shape the future of customer experience at Vanguard.
- Conduct advanced data analysis to identify patterns and trends in customer data.
- Translate data insights into actionable recommendations for improving the overall customer experience.
- Collaborate with cross-functional teams to gather and analyze data from various sources.
- Develop and maintain data models, dashboards, and reports to track customer experience metrics.
- Utilize statistical and predictive modeling techniques to support decision-making processes.
- Stay up-to-date with industry trends and best practices in data analysis and customer experience.
- Communicate complex data findings to non-technical stakeholders in a clear and concise manner.
- Identify and troubleshoot data quality issues, and implement solutions to ensure data integrity.
- Mentor and provide guidance to junior data analysts on the team.
- Contribute to the development and implementation of customer experience strategies and initiatives.
- Continuously seek opportunities to improve processes and increase efficiency in data analysis.
- Represent the company and the Customer Experience Design team in external events and conferences.
- Adhere to data privacy and security regulations and ensure compliance in all data analysis activities.
- Take ownership of projects and deliver high-quality results within tight deadlines.
- Act as a subject matter expert on data analysis and customer experience, providing guidance and support to other teams within the company.
Extensive Experience In Data Analysis: A Senior Data Analyst - Cxd At Vanguard Should Have A Strong Background In Data Analysis, Including Proficiency In Various Analytical Tools And Techniques. They Should Be Able To Gather, Clean, And Analyze Large Datasets To Identify Trends And Insights.
Advanced Statistical Knowledge: The Ideal Candidate Should Have A Deep Understanding Of Statistical Methods And Models, Such As Regression Analysis, Cluster Analysis, And Machine Learning. They Should Also Be Able To Apply These Techniques To Complex Business Problems.
Experience With Customer Experience Data: Vanguard's Cxd Team Focuses On Analyzing Customer Data To Improve The Overall Customer Experience. Therefore, A Senior Data Analyst Should Have Experience Working With Customer Data, Such As Surveys, Feedback, And Behavioral Data.
Excellent Communication And Presentation Skills: As A Senior Member Of The Team, This Role Requires Strong Communication And Presentation Skills To Effectively Communicate Complex Data Insights To Stakeholders At All Levels. They Should Be Able To Translate Technical Concepts Into Actionable Insights For Non-Technical Audiences.
Leadership And Project Management Skills: A Senior Data Analyst Should Have Experience Leading And Managing Projects From Start To Finish. They Should Be Able To Work Independently And Collaboratively With Cross-Functional Teams, Providing Guidance And Mentorship To Junior Analysts When Needed.
Project Management
Business Intelligence
Data Analysis
Database Management
Machine Learning
Data Visualization
Data Mining
Statistical modeling
Predictive modeling
Data storytelling
Risk
Dashboard Development
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Data Analyst - CXD (Advanced Analytics) in Charlotte, NC, USA is between $83,000 and $121,000 per year. This may vary depending on factors such as the specific company, years of experience, and level of education.
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The Vanguard Group, Inc. is an American registered investment advisor based in Malvern, Pennsylvania, with about $7.7 trillion in global assets under management, as of April 2023. It is the largest provider of mutual funds and the second-largest provider of exchange-traded funds in the world after BlackRock's iShares.
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