Vanguard

Operations Specialist

Vanguard

Malvern, PA 19355, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We are seeking a detail-oriented and organized Operations Specialist to join the Vanguard team. In this role, you will be responsible for a wide variety of tasks, from data entry to customer relations. You should have an understanding of operational processes and a proven track record of delivering exceptional customer service. If you have strong communication and organizational skills, we want to hear from you. To be successful in this role, you should have: • A minimum of 1 year of experience working in operations • Excellent communication and customer service skills • Excellent organizational and multitasking skills • A keen eye for detail and accuracy • Proficiency in Microsoft Office and related applications We are looking for a talented and reliable Operations Specialist to join our team and help us exceed our customers' expectations. If you have the qualifications we are looking for, and you are a motivated and team-oriented professional, we look forward to hearing from you.

Responsibilities: • Manage operations to ensure customer satisfaction • Monitor operational performance and identify areas for improvement • Input data accurately and efficiently • Maintain customer records and build strong relationships • Respond to customer inquiries in a timely manner • Analyze customer feedback to identify trends and improve service • Develop and implement standard operational procedures • Ensure compliance with company policies and regulations • Participate in team meetings and provide updates on operational progress • Work with management to identify opportunities for improvement • Prepare and submit reports on operational activity • Troubleshoot operational problems and provide timely resolutions

Where is this job?
This job is located at Malvern, PA 19355, USA
Job Qualifications
  • Strong Organizational And Time Management Skills

  • Knowledge Of Vanguard Systems And Processes

  • Ability To Interpret And Analyze Data

  • Ability To Multitask And Prioritize

  • Knowledge Of Financial Services Industry

  • Excellent Customer Service Skills

  • Proficiency In Microsoft Office Suite

  • Bachelor's Degree In A Related Field

Required Skills
  • Documentation

  • Research

  • Process Improvement

  • Project Management

  • Troubleshooting

  • Planning

  • Communication

  • Multitasking

  • Problem Solving

  • Critical Thinking

  • Reporting

  • Analysis

  • Organization

  • Monitoring

  • Strategic Thinking

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Operations Specialist in Malvern, PA 19355, USA is between $40,000 - $70,000 per year. This range may vary depending on experience, qualifications, and employer.

Additional Information
Vanguard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 20th, 2023
Apply BeforeMay 22nd, 2025
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About Vanguard

The Vanguard Group, Inc. is an American registered investment advisor based in Malvern, Pennsylvania, with about $7.7 trillion in global assets under management, as of April 2023. It is the largest provider of mutual funds and the second-largest provider of exchange-traded funds in the world after BlackRock's iShares.

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