IT Desktop Support Manager - Executive & Event Support
Welcome to Vanguard, one of the world's leading investment management companies. We are looking for a highly skilled and motivated IT Desktop Support Manager for our Executive & Event Support team. As the Desktop Support Manager, you will play a crucial role in providing technical support and solutions for our executive team and event staff. This is an exciting opportunity to join a dynamic and innovative company, and we are seeking candidates who are driven, detail-oriented, and possess excellent communication skills. If you have a strong background in IT support and are looking for a challenging and rewarding career, we encourage you to apply for this position.
- Provide technical support and solutions for the executive team and event staff.
- Manage and oversee the day-to-day operations of the Executive & Event Support team.
- Ensure all IT equipment and systems are running smoothly and efficiently.
- Troubleshoot and resolve technical issues in a timely manner.
- Maintain an up-to-date inventory of all IT equipment and software.
- Develop and implement effective strategies to improve the IT support process.
- Train and mentor team members on IT processes and procedures.
- Communicate with executives and event staff to understand their technical needs and provide appropriate solutions.
- Stay updated on the latest technology trends and make recommendations for improvements.
- Collaborate with other IT teams to ensure a seamless integration of systems and processes.
- Monitor and maintain the security and confidentiality of all executive and event-related data.
- Prepare and present reports to senior management on the performance and progress of the Executive & Event Support team.
- Ensure compliance with company policies and procedures related to IT support.
- Foster a positive and collaborative work environment within the team.
- Handle any other IT-related tasks and responsibilities as assigned by senior management.
Strong Technical Background And Experience In Desktop Support, Including Troubleshooting, Network Connectivity, And Hardware/Software Installation And Maintenance.
Proven Leadership Skills, With Experience Managing A Team Of It Support Professionals And Overseeing Day-To-Day Operations Of A Support Department.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Interact With Executives And High-Level Clients In A Professional Manner.
Experience In Event Support And Managing Technology Needs For Large-Scale Events, Including Setting Up And Troubleshooting Audio/Visual Equipment, Coordinating With Vendors, And Managing Technical Support For Event Attendees.
Knowledge Of Industry Best Practices And Emerging Trends In Desktop Support, As Well As Experience Implementing And Managing New Technologies And Tools To Improve Efficiency And Productivity.
Communication Skills
Project Management
Vendor Management
Time Management
Budget management
Event Planning
customer service
Team Leadership
Problem-Solving
System Administration
Technical Troubleshooting
Hardware/Software
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a IT Desktop Support Manager - Executive & Event Support in Malvern, PA 19355, USA is $85,000 - $120,000 per year. This may vary depending on experience, skills, and the specific company and job responsibilities.
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The Vanguard Group, Inc. is an American registered investment advisor based in Malvern, Pennsylvania, with about $7.7 trillion in global assets under management, as of April 2023. It is the largest provider of mutual funds and the second-largest provider of exchange-traded funds in the world after BlackRock's iShares.
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