IAM Production Support Analyst

As an IAM Production Support Analyst at Vanguard, you will be responsible for providing technical support for our Identity and Access Management (IAM) systems and processes. We are looking for an individual with a strong technical background and excellent customer service skills. The ideal candidate will have a passion for problem solving, the ability to collaborate with other teams, and the drive to continuously learn and develop.To be successful in this role, you should have at least three years of experience in a technical production support role and be proficient in IAM technologies such as Active Directory, LDAP, web access management, and identity federation. Additionally, you should possess a strong understanding of security standards and best practices. Exceptional troubleshooting, analytical, and problem-solving skills, as well as excellent communication and interpersonal skills, are essential for this position.

Responsibilities:

1. Provide technical support for Identity and Access Management (IAM) systems and processes.
2. Troubleshoot and resolve technical issues related to IAM systems.
3. Analyze and diagnose customer service requests.
4. Collaborate with other teams to develop and improve IAM solutions.
5. Ensure adherence to security standards and best practices.
6. Document and track all IAM system issues and resolutions.
7. Monitor and audit user access to IAM systems.
8. Develop and deliver training on IAM systems.
9. Maintain and update IAM system documentation.
10. Monitor system performance to ensure optimal operation.

According to JobzMall, the average salary range for a IAM Production Support Analyst in Dallas, TX, USA is between $48,000 and $95,000. The salary range may vary depending on the experience and qualifications of the individual.

The Vanguard Group, Inc. is an American registered investment advisor based in Malvern, Pennsylvania, with about $7.7 trillion in global assets under management, as of April 2023. It is the largest provider of mutual funds and the second-largest provider of exchange-traded funds in the world after BlackRock's iShares.