Customer Service Representative

We at Vanguard are looking for an enthusiastic Customer Service Representative to join our team and help us meet our customers' needs. Our ideal candidate is an excellent communicator, with a passion for providing exceptional customer service. If you are an individual who thrives in a fast-paced environment, is organized, and has a knack for problem-solving, we encourage you to apply.The right person for this role will have prior experience in customer service, a good understanding of Vanguard's products and services, and a great attitude. To be successful in this role, you must be a self-motivated individual who can work independently and as part of a team. If you have a positive outlook and the ability to remain calm under pressure, we want to hear from you.

Responsibilities:

1. Handle customer inquiries and complaints in a professional and efficient manner
2. Develop and maintain positive relationships with customers
3. Analyze customer requests and find effective solutions
4. Provide accurate information about products and services
5. Keep records of customer interactions and transactions
6. Follow up with customers to ensure their satisfaction
7. Identify opportunities to upsell products and services
8. Stay up-to-date on industry trends and new products and services
9. Resolve customer issues in a timely manner
10. Adhere to company policies and procedures

According to JobzMall, the average salary range for a Customer Service Representative in Malvern, PA 19355, USA is between $27,360 and $44,564. This range is based on the salaries reported by companies on JobzMall.

The Vanguard Group, Inc. is an American registered investment advisor based in Malvern, Pennsylvania, with about $7.7 trillion in global assets under management, as of April 2023. It is the largest provider of mutual funds and the second-largest provider of exchange-traded funds in the world after BlackRock's iShares.