Senior Manager, CRM

Are you a seasoned leader with a passion for customer relationship management? Do you thrive in a fast-paced, dynamic environment? Urban Outfitters is seeking a Senior Manager, CRM to join our team and drive our customer engagement strategies to the next level.In this role, you will be responsible for overseeing all aspects of our CRM program, from developing and executing strategic initiatives to analyzing customer data and identifying opportunities for growth. With your strong leadership skills, you will guide a team of talented individuals and collaborate with cross-functional teams to deliver exceptional customer experiences.To be successful in this role, you must have a minimum of 8 years of experience in CRM, preferably in the retail industry. You should also possess a strong understanding of customer behavior and trends, as well as experience with CRM platforms and tools. If you are a results-driven, customer-focused professional with a proven track record of success in CRM, we want to hear from you!

1. Develop and implement strategic initiatives to enhance customer engagement and drive business growth.
2. Analyze customer data and identify trends and opportunities for improvement in customer experience.
3. Lead a team of CRM professionals and provide guidance and support to help them achieve their goals.
4. Collaborate with cross-functional teams to ensure alignment and consistency in customer engagement strategies across all departments.
5. Monitor and track key performance metrics to evaluate the effectiveness of CRM initiatives and make data-driven recommendations for improvements.
6. Stay up-to-date with industry trends and best practices in CRM to continuously improve and innovate customer engagement strategies.
7. Ensure compliance with all relevant data privacy regulations and policies in all CRM efforts.
8. Manage relationships with CRM vendors and partners to ensure efficient and effective utilization of CRM tools and platforms.
9. Develop and manage CRM budget and resource allocation to maximize ROI.
10. Represent the company and promote CRM initiatives at industry events and conferences.
11. Foster a culture of continuous learning and development within the CRM team.
12. Act as a liaison between the CRM team and other departments to facilitate communication and collaboration.
13. Develop and maintain strong relationships with key stakeholders, including senior leadership, to gain support and alignment for CRM initiatives.
14. Utilize customer insights and feedback to inform CRM strategies and drive customer-centric approaches.
15. Provide regular reports and updates on CRM performance to senior management.

According to JobzMall, the average salary range for a Senior Manager, CRM in Philadelphia, PA, USA is $121,000 - $185,000 per year. This can vary depending on the specific company, industry, and level of experience. Some factors that may affect salary include education, certifications, and additional skills or responsibilities.

Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania. It operates in the United States, Sweden, United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Israel and Pakistan.