Omni Service Specialist
"Are you a customer service superstar with a passion for fashion and all things Urban Outfitters? Look no further! We are currently seeking an enthusiastic and dedicated Omni Service Specialist to join our team. As an integral part of our customer service department, you will be responsible for providing exceptional support and assistance to our valued customers through various channels. If you are a proactive problem-solver with a warm and friendly demeanor, and have a strong understanding of the Urban Outfitters brand, we want to hear from you! Join our dynamic and fast-paced environment and be a part of our mission to provide the best shopping experience for our loyal customers."
- Provide exceptional customer service to all Urban Outfitters customers through various channels including phone, email, and social media.
- Represent the Urban Outfitters brand and values in all interactions with customers.
- Handle and resolve customer inquiries, complaints, and issues in a timely and professional manner.
- Proactively identify and address potential customer issues to ensure a positive shopping experience.
- Assist customers with product and service recommendations, order tracking, and other inquiries.
- Collaborate with other team members to ensure consistent and efficient customer service.
- Maintain a comprehensive understanding of Urban Outfitters' products, services, and policies.
- Continuously improve customer service processes and procedures to enhance the overall shopping experience.
- Stay up-to-date on industry trends, competitors, and customer feedback to provide valuable insights and suggestions for improvement.
- Demonstrate a warm and friendly demeanor in all interactions with customers to create a positive and welcoming atmosphere.
- Meet and exceed performance goals and metrics, including customer satisfaction ratings.
- Work closely with other departments such as shipping, inventory, and marketing to ensure a seamless and efficient customer experience.
- Maintain accurate and thorough customer records and documentation.
- Provide support and training to new team members as needed.
- Embrace and promote the Urban Outfitters culture and values in all aspects of the job.
Customer Service Experience: The Ideal Candidate For An Omni Service Specialist At Urban Outfitters Should Have A Minimum Of 2 Years Of Customer Service Experience, Preferably In A Retail Or E-Commerce Setting.
Proficient In Technology: The Role Of An Omni Service Specialist Requires Working With Various Technology Platforms Such As Order Management Systems, Customer Service Software, And Online Chat Tools. Therefore, Candidates Should Have Strong Computer Skills And Be Comfortable Navigating Different Software Programs.
Excellent Communication Skills: As An Omni Service Specialist, You Will Be The Primary Point Of Contact For Customers Via Phone, Email, And Online Chat. Thus, Excellent Verbal And Written Communication Skills Are Essential For This Role.
Attention To Detail: The Candidate Should Have A High Level Of Attention To Detail To Ensure Accuracy In Processing And Fulfilling Customer Orders And Resolving Any Issues That May Arise.
Team Player: An Omni Service Specialist Works Closely With Other Team Members, Including The Warehouse And Shipping Teams, To Ensure A Smooth And Efficient Process. The Candidate Should Be A Team Player And Able To Collaborate Effectively With Others To Achieve Common Goals.
Communication Skills
Inventory Management
Time Management
Product knowledge
customer service
Merchandising
Cash Handling
Sales Support
Visual merchandising
Teamwork
Problem-Solving
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Omni Service Specialist in Pasadena, CA, USA is between $40,000 and $60,000 per year. However, this can vary depending on the specific company, experience level, and other factors.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania. It operates in the United States, Sweden, United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Israel and Pakistan.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started