Omni Service Specialist
Are you passionate about providing exceptional customer service and creating a positive shopping experience? Look no further than Urban Outfitters! We are currently seeking an enthusiastic and dedicated Omni Service Specialist to join our team. As an Omni Service Specialist, you will play a crucial role in ensuring that our customers have a seamless and enjoyable shopping experience. With your strong communication skills and attention to detail, you will assist customers with their online orders, manage inventory, and handle any customer inquiries or concerns. If you are a team player with a love for fashion and a knack for problem-solving, we want you to be a part of our Urban Outfitters family. Read on to learn more about the qualifications we are looking for in our ideal candidate.
- Provide exceptional customer service by greeting and assisting customers with their online orders in a timely and friendly manner.
- Ensure a positive shopping experience for customers by resolving any issues or concerns they may have.
- Manage inventory and ensure accuracy of stock levels in the store.
- Assist customers with product inquiries and provide recommendations based on their needs.
- Maintain a thorough understanding of all products, promotions, and company policies to effectively assist customers.
- Collaborate with other team members to ensure a seamless shopping experience for customers.
- Utilize strong communication skills to effectively communicate with customers and team members.
- Proactively identify and troubleshoot any issues that may arise with online orders.
- Stay updated on industry trends and changes to effectively assist customers.
- Maintain a clean and organized work environment for a pleasant shopping experience.
- Adhere to all company policies and procedures.
- Perform other duties as assigned by the management team.
Experience In Customer Service: A Successful Omni Service Specialist Should Have Previous Experience In A Customer-Facing Role, Preferably In A Retail Environment. This Includes Knowledge Of Handling Customer Inquiries, Resolving Issues, And Providing An Exceptional Shopping Experience.
Strong Communication Skills: As An Omni Service Specialist, Excellent Communication Skills Are Essential In Effectively Interacting With Customers, Colleagues, And Other Departments Within The Organization. This Includes Being Able To Communicate Clearly And Professionally, Both Verbally And In Writing.
Proficient In Technology And Systems: The Job Of An Omni Service Specialist Requires The Use Of Various Technology And Systems To Process Orders, Track Shipments, And Troubleshoot Customer Issues. Candidates Should Have A High Level Of Proficiency In Using Computers, Mobile Devices, And Point-Of-Sale Systems.
Attention To Detail: A Keen Eye For Detail Is A Crucial Qualification For An Omni Service Specialist. They Are Responsible For Accurately Processing Orders And Maintaining Inventory Levels, So Attention To Detail Is Necessary To Ensure The Smooth Operation Of The Omnichannel Process.
Ability To Multitask And Work In A Fast-Paced Environment: The Role Of An Omni Service Specialist Requires The Ability To Handle Multiple Tasks Simultaneously And Work In A Fast-Paced Environment. Candidates Should Be Able To Prioritize Tasks, Manage Their Time Effectively, And Remain Calm Under Pressure. This Role May Also Require Flexibility In Working Hours, Including Evenings And Weekends.
Inventory Management
Communication
Time Management
Product knowledge
customer service
Cash Handling
Visual merchandising
Teamwork
Problem-Solving
retail operations
Trend
Sales Techniques
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Omni Service Specialist in Santa Monica, CA, USA is $40,000 - $60,000 per year. However, this can vary depending on the specific company, experience level, and other factors.
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Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania. It operates in the United States, Sweden, United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Israel and Pakistan.
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