Omni Service Specialist

Are you a fashion-forward and customer-centric individual looking for an exciting career opportunity? Urban Outfitters is seeking a passionate and driven Omni Service Specialist to join our dynamic team. As an Omni Service Specialist, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience across all channels. If you have a strong understanding of retail operations, excellent communication skills, and a positive attitude, we want to hear from you!

1. Provide exceptional customer service: The Omni Service Specialist is responsible for ensuring that every customer is greeted and assisted in a friendly and professional manner. They should strive to exceed customer expectations and address any issues or concerns promptly.
2. Ensure a seamless shopping experience: The specialist will be responsible for ensuring that the customer's shopping experience is seamless and consistent across all channels, including in-store, online, and mobile. This includes assisting customers with online orders, returns, and exchanges.
3. Knowledge of retail operations: The specialist should have a strong understanding of retail operations, including inventory management, order fulfillment, and point-of-sale systems. They should be knowledgeable about the company's policies and procedures and be able to answer customer inquiries.
4. Maintain a positive attitude: A positive attitude is essential in this role. The specialist should be friendly, approachable, and have a can-do attitude. They should be able to handle difficult situations with a calm and positive demeanor.
5. Strong communication skills: Communication is key in this role. The specialist should be able to communicate effectively with customers, as well as with their team members and management. This includes being able to listen actively, provide clear and concise information, and document any customer interactions.
6. Collaborate with team members: The Omni Service Specialist should be able to work well with others and collaborate with their team members to ensure a smooth and efficient operation. This may include working closely with the sales team, the online fulfillment team, and other departments.
7. Stay up-to-date with product knowledge: The specialist should have a strong understanding of Urban Outfitters' products, including the latest trends and styles. They should be able to assist customers with product recommendations and answer any questions they may have.
8. Handle customer complaints and escalations: The specialist should be able to handle customer complaints and escalations in a professional and efficient manner. This may involve finding solutions to customer issues and ensuring that they leave with a positive impression of the company.

9

According to JobzMall, the average salary range for a Omni Service Specialist in McLean, VA, USA is between $35,000 and $50,000 per year. However, this can vary based on factors such as the specific company, industry, experience level, and additional skills or certifications.

Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania. It operates in the United States, Sweden, United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Israel and Pakistan.