Urban Outfitters

Key Holder

Urban Outfitters
Burbank, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Urban Outfitters, where fashion, music, and lifestyle come together to create a unique shopping experience. We are currently seeking a dynamic and driven individual to join our team as a Key Holder. As a Key Holder, you will play a crucial role in ensuring the success of our store by providing exceptional customer service and leading a team to achieve sales goals. If you have a passion for fashion, a love for music, and a desire to be a part of a thriving retail environment, then we want to hear from you. Join our team and be a part of the Urban Outfitters family!

  1. Greet and welcome customers to the store in a friendly and professional manner.
  2. Provide exceptional customer service by assisting with product inquiries, purchases, and returns.
  3. Lead a team of sales associates to achieve daily, weekly, and monthly sales goals.
  4. Train and develop new team members on company policies, procedures, and product knowledge.
  5. Ensure the store is properly merchandised and stocked to create an inviting shopping environment.
  6. Handle cash and credit card transactions accurately and efficiently.
  7. Maintain a high level of product knowledge and keep up-to-date on current fashion and music trends.
  8. Communicate effectively with customers, team members, and management.
  9. Resolve customer complaints and concerns in a timely and professional manner.
  10. Maintain store cleanliness and organization to uphold company standards.
  11. Assist with opening and closing procedures, including cash handling and security.
  12. Continuously strive to improve sales and productivity by identifying opportunities for growth and improvement.
  13. Uphold company policies and procedures to ensure a safe and secure work environment.
  14. Collaborate with team members to create a positive and inclusive work culture.
  15. Act as a brand ambassador by promoting Urban Outfitters' values and mission.
Where is this job?
This job is located at Burbank, CA, USA
Job Qualifications

  • Previous Retail Experience: A Key Holder At Urban Outfitters Should Have A Minimum Of 2 Years Of Experience In A Retail Environment, Preferably In A Leadership Or Supervisory Role. This Demonstrates A Strong Understanding Of The Company's Operations And Customer Service Standards.

  • Strong Leadership Skills: Key Holders Are Responsible For Overseeing The Store's Operations In The Absence Of The Store Manager. Therefore, They Should Possess Strong Leadership Skills, Including The Ability To Delegate Tasks, Motivate Team Members, And Handle Conflicts.

  • Excellent Customer Service Skills: Urban Outfitters Prides Itself On Providing A Unique And Personalized Shopping Experience For Its Customers. As A Key Holder, One Must Have Excellent Customer Service Skills And The Ability To Ensure That All Customers Are Satisfied With Their Experience.

  • Organizational And Time Management Skills: Key Holders Are Responsible For Opening And Closing The Store, Managing Cash Registers, And Ensuring The Store Is Clean And Well-Stocked. Therefore, They Should Have Strong Organizational And Time Management Skills To Handle Multiple Tasks Efficiently.

  • Knowledge Of Urban Outfitters Products: A Key Holder Should Have A Thorough Understanding Of Urban Outfitters Products, Including Their Features, Benefits, And Pricing. This Knowledge Is Crucial In Assisting Customers And Driving Sales.

Required Skills

  • Inventory Management

  • Communication

  • Time Management

  • Product knowledge

  • customer service

  • Cash Handling

  • Visual merchandising

  • Team Leadership

  • Problem-Solving

  • Store Operations

  • Sales Techniques

  • Mult

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Key Holder in Burbank, CA, USA is $13-$16 per hour. However, this can vary depending on factors such as experience, skills, and the specific company and industry. Some Key Holders may also receive additional benefits such as bonuses or commission.

Additional Information
Urban Outfitters is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 13th, 2023
Apply BeforeMay 22nd, 2025
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About Urban Outfitters

Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania. It operates in the United States, Sweden, United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Israel and Pakistan.

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