Urban Outfitters

Department Manager: Service & Styling

Urban Outfitters
Phoenix, AZ, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Urban Outfitters! We are a fast-paced, creative and dynamic retail company that is all about providing our customers with an unmatched shopping experience. As the Department Manager for Service & Styling, you will play a crucial role in leading and inspiring our team to deliver exceptional customer service and drive sales through innovative styling. We are looking for a passionate and fashion-forward individual who can thrive in a fast-paced environment and has a strong understanding of the retail industry. If you have a proven track record of successful leadership and a keen eye for trends, we want you to join our team!

  1. Lead and inspire a team of service and styling associates to deliver exceptional customer service and drive sales.
  2. Develop and implement strategies to ensure the department meets and exceeds sales goals.
  3. Train and mentor team members on company policies, procedures, and customer service standards.
  4. Create and maintain a positive and energetic work environment that encourages creativity and teamwork.
  5. Stay up-to-date on the latest fashion trends and incorporate them into the styling and merchandising of the department.
  6. Monitor and analyze sales data to identify opportunities for improvement and implement action plans accordingly.
  7. Manage inventory levels and ensure proper product placement and visual merchandising standards are maintained.
  8. Collaborate with other department managers to ensure a cohesive and seamless shopping experience for customers.
  9. Address customer concerns and complaints in a timely and professional manner.
  10. Conduct performance evaluations and provide regular feedback and coaching to team members.
  11. Ensure all team members are adhering to company policies and procedures, including safety and loss prevention measures.
  12. Develop and maintain relationships with customers to drive repeat business and loyalty.
  13. Assist with scheduling and payroll for the department.
  14. Stay informed on industry trends and competitors to identify areas for improvement and innovation.
  15. Contribute to the overall success of the store by actively participating in meetings and providing input on store initiatives.
Where is this job?
This job is located at Phoenix, AZ, USA
Job Qualifications

  • Strong Customer Service Skills: As A Department Manager For Service & Styling, It Is Essential To Have A Strong Focus On Providing Excellent Customer Service. This Includes The Ability To Effectively Communicate With Customers, Address Their Needs And Concerns, And Ensure A Positive Shopping Experience.

  • Leadership Experience: A Department Manager At Urban Outfitters Must Have Previous Experience In A Leadership Role, Preferably In A Retail Setting. This Includes The Ability To Manage A Team, Delegate Tasks, And Provide Guidance And Support To Employees.

  • Knowledge Of Fashion And Trends: Urban Outfitters Is A Brand That Prides Itself On Being Trendy And Fashion-Forward. A Department Manager Must Have A Strong Understanding Of Current Fashion Trends, As Well As The Ability To Anticipate And Adapt To Changing Consumer Preferences.

  • Organizational Skills: Maintaining The Visual Aesthetic Of The Store Is A Crucial Aspect Of The Service & Styling Department. A Qualified Candidate Must Have Excellent Organizational Skills To Ensure That The Store's Displays And Merchandise Are Visually Appealing And Well-Maintained.

  • Sales And Goal-Oriented Mindset: The Department Manager For Service & Styling Is Responsible For Driving Sales And Meeting Department Goals. Therefore, It Is Essential To Have A Sales-Oriented Mindset, With The Ability To Analyze Sales Data And Develop Strategies To Increase Revenue.

Required Skills

  • Inventory Management

  • Product knowledge

  • Budget management

  • customer service

  • Sales Analysis

  • Visual merchandising

  • Team Leadership

  • staff training

  • retail operations

  • Trend Forecasting

  • Fashion Styling

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Department Manager: Service & Styling in Phoenix, AZ, USA is $50,000-$70,000 per year. However, this can vary depending on the specific company, industry, and individual qualifications and experience. Some higher-end fashion or luxury retail stores may offer a higher salary for this position. Additionally, factors such as bonuses, benefits, and commission can also affect the overall compensation for a Department Manager: Service & Styling.

Additional Information
Urban Outfitters is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 13th, 2023
Apply BeforeJune 21st, 2025
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About Urban Outfitters

Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania. It operates in the United States, Sweden, United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Israel and Pakistan.

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