Customer Service Associate

Welcome to Urban Outfitters, where creativity, individuality, and self-expression reign supreme. We are seeking a passionate and personable Customer Service Associate to join our team and help us deliver exceptional service to our valued customers. As the first point of contact for our brand, you will play a pivotal role in ensuring a positive and memorable shopping experience for all who enter our stores. If you have a love for fashion, a knack for problem-solving, and a genuine desire to connect with people, we want to hear from you!

1. Greet and welcome customers as they enter the store, creating a positive and inviting atmosphere.
2. Act as the first point of contact for customers, providing friendly and attentive service.
3. Assist customers with any inquiries, concerns, or requests they may have about products, services, or policies.
4. Provide expert knowledge on products and make recommendations based on customers' needs and preferences.
5. Handle customer complaints and resolve issues efficiently and effectively.
6. Process transactions accurately and efficiently, including cash, credit, and gift card payments.
7. Maintain a clean and organized store environment, including restocking shelves and merchandise displays.
8. Collaborate with team members to ensure all customer needs are met and tasks are completed.
9. Continuously seek ways to improve the customer experience and provide feedback to management.
10. Handle phone calls and online communication with customers, providing the same level of excellent service as in-store.
11. Attend and actively participate in training and development programs to enhance customer service skills.
12. Adhere to company policies and procedures, ensuring a safe and secure shopping environment for customers and employees.
13. Keep up-to-date with current fashion trends and product knowledge to assist customers in making informed purchasing decisions.
14. Build and maintain relationships with customers to foster a loyal customer base.
15. Maintain a positive and professional attitude at all times, representing the Urban Outfitters brand.

According to JobzMall, the average salary range for a Customer Service Associate in Farmington, CT, USA is $25,000 to $35,000 per year. This can vary depending on the specific company, experience level, and job responsibilities. Some customer service associates may also receive benefits such as health insurance, paid time off, and bonuses.

Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania. It operates in the United States, Sweden, United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Israel and Pakistan.