Customer Service Associate

Welcome to Urban Outfitters, where we believe in providing our customers with an unforgettable shopping experience. As a Customer Service Associate, you will be the face of our company and play a crucial role in ensuring that our customers receive exceptional service. If you have a passion for fashion, a friendly personality, and a knack for problem-solving, then we want you to join our team! Keep reading to learn more about the qualifications we are looking for in our ideal candidate.

1. Greet and welcome customers in a friendly and professional manner.
2. Provide exceptional customer service by actively listening to customers' needs and addressing any concerns or issues in a timely and efficient manner.
3. Serve as a knowledgeable resource for customers, providing information about products, promotions, and company policies.
4. Process customer transactions accurately and efficiently, including cash, credit, and gift card transactions.
5. Maintain a clean and organized store environment to enhance the shopping experience for customers.
6. Collaborate with team members to ensure that all customer needs are met and all tasks are completed in a timely manner.
7. Demonstrate a strong understanding of the Urban Outfitters brand and its products to effectively assist customers with their shopping experience.
8. Continuously strive to meet and exceed sales goals and targets, while also maintaining a positive and friendly attitude.
9. Stay up-to-date on current fashion trends and product knowledge to provide customers with the most relevant and accurate information.
10. Handle customer complaints and escalations professionally and effectively, following company policies and procedures.
11. Assist with inventory management and restocking of merchandise as needed.
12. Proactively seek out opportunities to improve the customer experience and provide feedback to management.
13. Adhere to all company policies and procedures, including safety and security protocols.
14. Maintain a positive and professional demeanor at all times, representing the Urban Outfitters brand with pride.
15. Attend training and development sessions to continuously improve customer service skills and knowledge of products.

According to JobzMall, the average salary range for a Customer Service Associate in Irvine, CA, USA is between $30,000 and $50,000 per year. This range can vary depending on factors such as experience, education level, and specific job duties. Some customer service associates may earn more if they have specialized skills or work in a higher level position. Additionally, the cost of living in Irvine may also impact the salary range for this position.

Urban Outfitters, Inc. is a multinational lifestyle retail corporation headquartered in Philadelphia, Pennsylvania. It operates in the United States, Sweden, United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Israel and Pakistan.