
User Specialist
Facilitates meetings to achieve desired results (e.g., timelines, metrics, goals, etc.). Supports field users by providing information to increase understanding of changes and enhancements to systems. Collaborates with cross-functional groups to dsocument broad business requirements and to obtain end user approval. Interfaces with internal and external customers, staff, and teams to gather business requirements and to maintain system enhancements. Provides information for problem identification and resolution to meet compliance requirements. Interacts with cross-functional groups to address business issues and to ensure resolution. Provides timely problem resolution to ensure project timelines are met. Assists with audits to ensure compliance of user access to UPS applications.
Ability to work in a fast paced environment
2 years of related experience
Familiarity with SQL queries and statements, Oracle BI, mainframe environment, and MS Sharepoint a plus.
User Acceptance Testing
MS Access
Problem resolution skills
Time Management Skills
Documentation review skills
PowerPoint skills
Microsoft Office 2013 suite
Strong organizational skills
Problem Solving Skills
Flexibility/Adaptability
Attention to detail and accuracy
Verbal and Written Communication
Multi tasker
Driven for excellence
According to JobzMall, the average salary range for a User Specialist in 55 Glenlake Pkwy NE, Atlanta, GA 30328, USA is between $51,000 and $73,000. This range is based on the salary data for jobs with similar titles and skills in the same area.
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United Parcel Service is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.

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