Technical Publications Writer

Welcome to UPS, where we are committed to delivering innovative solutions and exceptional service to our customers. As a Technical Publications Writer, you will play a critical role in our mission by creating clear and concise technical documentation for our internal and external audiences. We are seeking a highly skilled and detail-oriented individual who can effectively communicate complex information in a user-friendly manner. If you have a passion for writing and a knack for translating technical jargon into understandable language, then we want you on our team. Join us and help shape the future of UPS through your expertise in technical writing.

1. Develop and maintain technical documentation for UPS products and services, including user manuals, instruction guides, and training materials.
2. Collaborate with subject matter experts and cross-functional teams to gather information and ensure technical accuracy of all documentation.
3. Translate complex technical information into clear and concise language that is easily understood by both technical and non-technical audiences.
4. Ensure all documentation follows industry standards and meets UPS brand guidelines.
5. Review and edit existing documents to ensure consistency, accuracy, and completeness.
6. Research and stay up-to-date on industry trends and advancements to incorporate into documentation.
7. Work closely with product development and engineering teams to understand new and upcoming products, features, and updates.
8. Conduct quality checks and reviews to ensure all documentation meets high standards of accuracy and professionalism.
9. Utilize various tools and software to create and publish technical documents in various formats.
10. Continuously seek feedback and make necessary revisions to improve the effectiveness and usability of technical documentation.
11. Proactively identify and address any potential issues or gaps in documentation.
12. Act as a liaison between technical teams and end users to bridge any communication gaps and ensure customer satisfaction.
13. Contribute to the improvement and standardization of technical writing processes and procedures.
14. Stay organized and manage multiple projects simultaneously, meeting deadlines and delivering high-quality work.
15. Uphold UPS's commitment to innovation and exceptional customer service through clear and accurate technical documentation.

According to JobzMall, the average salary range for a Technical Publications Writer in Louisville, KY, USA is between $52,000 and $82,000 per year. This range can vary depending on factors such as experience, qualifications, and the specific industry or company the individual works for.

United Parcel Service is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.