Senior Service Associate
Welcome to UPS! We are currently seeking a dedicated and experienced Senior Service Associate to join our team. As a global leader in logistics, UPS strives for excellence in customer service and satisfaction. We are seeking a highly motivated individual with a strong background in customer service, team leadership, and problem-solving to provide top-notch support to our customers. If you are passionate about delivering exceptional service and possess the necessary qualifications, we would love to hear from you!
- Greet and welcome all customers to UPS in a friendly and professional manner.
- Provide excellent customer service by understanding and addressing customer needs and concerns.
- Display strong leadership skills by effectively managing a team of service associates.
- Utilize problem-solving skills to resolve any customer issues or complaints in a timely and efficient manner.
- Maintain a positive and helpful attitude towards customers and fellow team members.
- Demonstrate a thorough understanding of UPS services and processes to assist customers with any inquiries.
- Act as a role model for other service associates by consistently meeting and exceeding performance expectations.
- Develop and maintain relationships with customers to ensure their satisfaction and loyalty.
- Continuously seek opportunities to improve customer service processes and procedures.
- Keep up-to-date with industry trends and developments to provide the best possible service to customers.
- Collaborate with other departments and teams within UPS to ensure a seamless customer experience.
- Maintain accurate records and documentation of customer interactions and transactions.
- Adhere to company policies and procedures at all times.
- Attend training and development programs to enhance skills and knowledge.
- Represent UPS in a professional and positive manner at all times.
5+ Years Of Experience In Customer Service Or Related Field: A Senior Service Associate At Ups Should Have Extensive Experience In Handling Customer Inquiries, Complaints, And Requests. This Experience Can Be Gained Through Previous Roles In Customer Service, Retail, Or Other Related Industries.
Strong Communication And Interpersonal Skills: As A Senior Service Associate, You Will Be Interacting With Customers On A Daily Basis, Both In Person And Over The Phone. Therefore, Excellent Communication Skills Are Essential For Providing Exceptional Customer Service And Building Positive Relationships With Customers.
Leadership And Team Management Experience: Ups Is A Fast-Paced Environment, And As A Senior Service Associate, You Will Be Responsible For Leading And Managing A Team Of Service Associates. This Requires Strong Leadership Skills, The Ability To Delegate Tasks, And The Ability To Motivate And Coach Team Members To Achieve Their Goals.
Proficiency In Computer Systems And Technology: Ups Uses Various Computer Systems And Technology To Track Packages, Process Transactions, And Communicate With Customers. A Senior Service Associate Should Have Experience And Proficiency In Using These Systems To Provide Efficient And Accurate Service To Customers.
Ability To Work In A Fast-Paced And Physically Demanding Environment: The Role Of A Senior Service Associate At Ups Can Be Physically Demanding, As It Involves Lifting And Moving Packages, Standing For Long Periods, And Working In A Fast-Paced Environment. Therefore, Candidates Should Be Physically Fit And Able To Handle The Demands Of The Job. Additionally, The Ability To Work Well Under Pressure And In A Fast-Paced Environment Is Crucial For Success In This Role.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
Leadership
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Shipping Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Service Associate in Portland, OR, USA is between $40,000 and $60,000 per year. This range may vary depending on the specific company, industry, and level of experience of the individual. Additionally, factors such as education, certifications, and job responsibilities may also impact the salary range for this role.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
United Parcel Service is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started