
Customs Brokerage Representative
Welcome to UPS, where we pride ourselves on providing top-notch logistics and supply chain solutions to our clients. We are currently seeking a highly motivated and skilled Customs Brokerage Representative to join our team and play a crucial role in ensuring the smooth and efficient movement of goods across borders.As a Customs Brokerage Representative, you will be responsible for managing the customs clearance process for our clients' shipments, ensuring compliance with all applicable laws and regulations. Your attention to detail, excellent communication skills, and in-depth knowledge of customs procedures will be key to your success in this role.If you have a passion for international trade, a strong understanding of customs regulations, and the ability to thrive in a fast-paced environment, we want to hear from you. Join us at UPS and be a part of our mission to deliver excellence in global logistics.
- Manage the customs clearance process for all client shipments, ensuring timely and accurate customs documentation and compliance with all applicable laws and regulations.
- Serve as the main point of contact for clients regarding all customs-related inquiries and issues.
- Maintain up-to-date knowledge of all customs regulations and procedures, and communicate any changes or updates to relevant team members and clients.
- Collaborate with other departments and teams within UPS to ensure the smooth and efficient movement of goods across borders.
- Proactively identify potential customs-related risks and provide solutions to mitigate them.
- Communicate with customs officials and brokers to facilitate the release of shipments and resolve any customs-related delays or issues.
- Ensure all necessary documentation and data is accurately entered into relevant systems and databases.
- Provide exceptional customer service to clients, addressing any concerns or questions they may have regarding the customs clearance process.
- Stay updated on industry trends and developments related to customs and international trade.
- Participate in training and development opportunities to continuously improve knowledge and skills related to customs brokerage.
- Collaborate with team members to identify areas for process improvement and implement solutions to increase efficiency and accuracy.
- Maintain accurate records and documentation in compliance with company policies and procedures.
- Adhere to all safety and security protocols to ensure the protection of shipments and compliance with regulations.
- Contribute to a positive and professional work environment by communicating effectively and working collaboratively with team members.
- Adhere to all UPS policies and procedures and promote a culture of ethical behavior and compliance.
Strong Knowledge Of Customs Regulations: A Customs Brokerage Representative At Ups Must Have A Thorough Understanding Of International Trade Laws And Regulations, Including Customs Clearance Processes, Tariff Schedules, And Import/Export Procedures.
Excellent Communication Skills: This Role Requires Frequent Communication With Clients, Government Agencies, And Other Stakeholders. A Customs Brokerage Representative Should Possess Strong Verbal And Written Communication Skills To Effectively Convey Information And Resolve Issues.
Attention To Detail: In The Customs Brokerage Industry, Even A Minor Error On Paperwork Can Result In Significant Delays And Penalties. Therefore, An Ideal Candidate Should Have A Keen Eye For Detail And Be Able To Accurately Process Large Amounts Of Complex Data.
Problem-Solving Skills: Customs Clearance Can Be A Complex And Dynamic Process, Involving Multiple Parties And Unexpected Challenges. A Successful Customs Brokerage Representative Must Be Able To Think Critically And Come Up With Creative Solutions To Resolve Issues And Keep The Clearance Process Moving Smoothly.
Experience With International Trade Software: Ups Utilizes A Variety Of Software Systems To Manage Customs Brokerage Operations. Candidates With Experience Using These Systems, Such As Ups Worldship And Automated Commercial Environment (Ace), Will Be Better Equipped To Handle The Technical Aspects Of The Job.
Time Management
Negotiation skills
Attention to detail
customer service
Problem-Solving
Trade Compliance
Documentation management
Customs Regulations
Tariff Classification
Freight Forwarding
Import/Export Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customs Brokerage Representative in Harrisburg, PA, USA is $40,000 - $60,000 per year. This can vary depending on the specific company, experience level, and other factors such as bonuses and benefits. Additionally, location can also play a role in salary range.
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United Parcel Service is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.

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