Customer Experience Manager

Prepares and manages annual plans in achieving set objectives and goals Conducts and analyzes surveys to gather information on customer opinion of rendered services. Supports customer first mindset and culture throughout the organization/network. Serves as an SME for Net Promoter Scores, elements of CX programs (journey mapping, listening posts, etc.) and benchmarking. Attends seminars, workshops, and conferences to improve on existing job knowledge. Defines and implements standards/procedures for ensuring the optimal customer experience. Liaises with Operations, other departments and agencies to ensure delivery of high-quality products and services. Utilizes social media platforms in reaching out to customers to help resolve issues and provides quick response to inquiries. Supports the restructuring of The UPS Store into a customer-focused establishment.

According to JobzMall, the average salary range for a Customer Experience Manager in 6060 Cornerstone Ct W, San Diego, CA 92121, USA is between $63,000 and $94,000.

United Parcel Service is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.