Collections Associate
Identifies and resolves basic and routine issues impacting payment. Overcomes customer objections concerning payments and assists them in understanding their account terms. Utilizes payment options and negotiates payment arrangements. Follows prescribed escalation procedures. Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs. Submits recommendations to write-off account balances. Monitors and maintains assigned queue of customer accounts.
Ability to work in a highly measured, fast-paced, production environment
Prior phone center and/or collections experience
Experience handling objections and gaining commitment
Ability to effectively and professionally present information and respond to questions
Analytical skills
MS Word
Problem resolution skills
MS Excel skills
Great time management
Process Improvement
Self-Motivated
Communication Skills
Problem-solving and resourcefulness
Attention to detail and accuracy
Multi-tasking
Flexibility and adaptability
According to JobzMall, the average salary range for a Collections Associate in 1930 Bishop Ln, Louisville, KY 40218, USA is $31,000 to $34,000 per year. This range is based on the salaries of people who have similar job titles and experience.
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United Parcel Service is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide.
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