Hourly Pooled - UWIT Help Desk Non-Student Technician
Attention all tech-savvy individuals! Are you looking for a dynamic role in a fast-paced environment where you can put your technical skills to use? Look no further, because the University of Wyoming is seeking a highly motivated and knowledgeable Non-Student Technician to join our Hourly Pooled - UWIT Help Desk team. As a part of our team, you will provide essential IT support to students, faculty, and staff, ensuring smooth operation of our university's technological systems. If you have a passion for technology and a desire to help others, we want to hear from you! Keep reading for more details on this exciting opportunity.
- Provide technical support to students, faculty, and staff at the University of Wyoming.
- Troubleshoot and resolve technical issues related to the university's technological systems.
- Assist with the installation and maintenance of hardware and software.
- Respond to IT support requests in a timely and efficient manner.
- Document and track all support activities and resolutions.
- Collaborate with other team members to resolve complex technical issues.
- Stay up-to-date on the latest technology trends and advancements.
- Train and educate users on how to use various technological systems.
- Maintain and update user accounts and permissions.
- Participate in team meetings and contribute ideas for improving IT support services.
- Communicate effectively with users of varying technical abilities.
- Adhere to all university and departmental policies and procedures.
- Provide excellent customer service to all users.
- Continuously improve and streamline IT support processes.
- Stay organized and manage time effectively to meet support demands.
- Attend training sessions and workshops to enhance technical skills.
- Maintain confidentiality and security of all university data and systems.
- Collaborate with other departments and IT teams to implement new technologies and upgrades.
- Perform other duties as assigned by the supervisor.
Technical Knowledge And Proficiency: Candidates Should Possess A Strong Understanding Of Computer Hardware, Software, And Network Systems, As Well As Troubleshooting Skills To Effectively Assist Users With Technical Issues.
Customer Service Skills: Excellent Communication And Interpersonal Skills Are Essential For This Role, As The Technician Will Be Interacting With A Diverse Group Of Users And Must Be Able To Provide Friendly And Efficient Support.
Time Management And Multitasking Abilities: The Help Desk Technician Will Be Responsible For Managing Multiple Support Requests At Once And Must Be Able To Prioritize And Resolve Them In A Timely Manner.
Problem-Solving Skills: The Ability To Identify And Analyze Problems And Come Up With Effective Solutions Is Crucial For This Position, As The Technician Will Be Expected To Troubleshoot And Resolve Complex Technical Issues.
Teamwork And Collaboration: The Technician Will Be Part Of A Team And Must Be Able To Work Collaboratively With Other Members To Provide A Seamless And Efficient Support Experience For Users.
Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Computer skills
Problem-Solving
Adaptability
Technical Troubleshooting
Technical Knowledge
Organ
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Hourly Pooled - UWIT Help Desk Non-Student Technician in Laramie, WY, USA is $15-$20 per hour.
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The University of Wyoming is a public land-grant research university in Laramie, Wyoming. It was founded in March 1886, four years before the territory was admitted as the 44th state, and opened in September 1887.
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