Desktop Support Specialist, Department of Aerospace Engineering and Engineering Mechanics

Are you a tech-savvy problem solver with a passion for supporting the academic and research needs of a top-ranked engineering department? Do you thrive in a fast-paced environment and enjoy providing excellent customer service? If so, the Department of Aerospace Engineering and Engineering Mechanics at the University of Texas at Austin is seeking a skilled Desktop Support Specialist to join our team. In this role, you will play a crucial role in ensuring the smooth operation of our department's technology systems, assisting faculty, staff, and students with their technical needs. As a member of our team, you will have the opportunity to work with cutting-edge technology and make a meaningful impact within our department. We are looking for a highly motivated individual with a strong technical background and exceptional communication skills to provide efficient and effective desktop support services. If this sounds like you, we invite you to apply for this exciting opportunity!

1. Provide technical support to faculty, staff, and students in the Department of Aerospace Engineering and Engineering Mechanics.
2. Troubleshoot and resolve technology-related issues and escalate to appropriate team members when needed.
3. Assist in the installation, configuration, and maintenance of hardware and software for department computers, printers, and other technology equipment.
4. Stay up-to-date with the latest technology trends and advancements to provide efficient and effective support.
5. Collaborate with other team members to identify and implement improvements to the department's technology systems.
6. Develop and maintain documentation and training materials for technology systems and procedures.
7. Respond to support requests in a timely and professional manner, providing excellent customer service.
8. Proactively monitor and maintain the department's technology systems to ensure smooth operation.
9. Participate in technology projects and initiatives to support the department's academic and research needs.
10. Communicate effectively with faculty, staff, and students to understand their technology needs and provide appropriate solutions.
11. Adhere to security protocols and procedures to protect sensitive information and maintain data integrity.
12. Continuously evaluate and recommend new tools and technologies to improve the department's technology systems.
13. Keep accurate records of support requests and resolutions.
14. Collaborate with other departments and teams to ensure compatibility and integration of technology systems.
15. Provide training and support to new hires on department technology systems and procedures.

According to JobzMall, the average salary range for a Desktop Support Specialist, Department of Aerospace Engineering and Engineering Mechanics in 110 Inner Campus Drive, Austin, TX 78712, USA is between $50,000 to $70,000 per year. This may vary depending on the individual's experience, education, and skills.

The University of Texas at Austin is a public research university in Austin, Texas. It was founded in 1883 and is the flagship institution of the University of Texas System.