Student Account Rep IV

Welcome to the University of Rochester! We are seeking a highly motivated and organized individual to join our team as a Student Account Representative IV. In this role, you will be responsible for managing student accounts, providing excellent customer service, and ensuring the timely and accurate processing of financial transactions. This is an exciting opportunity for a detail-oriented and customer-focused individual to make a positive impact on the lives of our students. If you have a passion for helping others, exceptional communication skills, and a strong background in finance or accounting, we encourage you to apply for this position. Join us in shaping the future of education and supporting the success of our students at the University of Rochester.

1. Manage student accounts: The Student Account Representative IV will be responsible for managing all aspects of student accounts, including but not limited to billing, payment processing, and account reconciliation.
2. Provide excellent customer service: This role requires providing exceptional customer service to students, parents, and other stakeholders. This includes responding to inquiries, resolving issues, and providing guidance on financial matters.
3. Process financial transactions: The Student Account Representative IV will be responsible for processing a high volume of financial transactions accurately and in a timely manner. This includes but is not limited to refunds, payments, and adjustments.
4. Maintain accurate records: It is the responsibility of the Student Account Representative IV to ensure that all student account records are accurate and up to date. This includes regularly reviewing and reconciling accounts and making necessary adjustments.
5. Collaborate with other departments: This role requires working closely with other departments within the university, such as financial aid and student services, to ensure a seamless student experience.
6. Stay updated on policies and procedures: The Student Account Representative IV must stay informed of all university policies and procedures related to student accounts and financial transactions and ensure compliance with them.
7. Assist with billing and collections: In some cases, the Student Account Representative IV may be required to assist with billing and collections, including sending reminder notices and following up on past due accounts.
8. Train and mentor junior staff: The Student Account Representative IV may be responsible for training and mentoring junior staff members, ensuring they have the necessary knowledge and skills to perform their job responsibilities effectively.
9. Contribute to process improvement: The Student Account Representative IV is expected to identify areas for process improvement within the student accounts department and make recommendations for streamlining processes and improving efficiency.
10. Maintain confidentiality: As this role involves handling sensitive financial information, it is essential for the Student Account Representative IV to maintain strict confidentiality and adhere to the university's privacy policies and procedures.

According to JobzMall, the average salary range for a Student Account Rep IV in Rochester, NY, USA is $46,000 - $55,000 per year. This may vary depending on the specific company, experience level, and other factors.

The University of Rochester is a private research university in Rochester, New York. The university grants undergraduate and graduate degrees, including doctoral and professional degrees. The University of Rochester enrolls approximately 5,600 undergraduates and 4,600 graduate students.