Patient Relations Assoc III

Are you a compassionate and empathetic individual looking to make a positive impact in the healthcare industry? The University of Rochester is seeking a highly motivated Patient Relations Associate III to join our dedicated team. As a Patient Relations Associate III, you will play a crucial role in providing exceptional customer service and support to our patients and their families. We are looking for candidates with excellent communication skills, strong problem-solving abilities, and a passion for helping others. If you are ready to take on a rewarding role that makes a difference in people's lives, we encourage you to apply today.

1. Deliver Exceptional Customer Service: The Patient Relations Associate III will be responsible for providing exceptional customer service to patients and their families. This includes handling inquiries, complaints, and requests in a timely, professional, and compassionate manner.
2. Support Patients and Families: The main responsibility of the Patient Relations Associate III is to support patients and their families by addressing their concerns, answering questions, and providing necessary information. This includes maintaining a calm and empathetic demeanor while handling difficult situations.
3. Communicate Effectively: The ideal candidate will have excellent communication skills and the ability to effectively communicate with patients, families, and colleagues. This includes active listening, clear and concise verbal and written communication, and the ability to adapt communication style to different individuals and situations.
4. Problem-solve: The Patient Relations Associate III will be responsible for identifying, addressing, and resolving patient and family concerns and issues. This may involve working with other departments or healthcare professionals to find solutions and ensure patient satisfaction.
5. Maintain Confidentiality: Patient privacy and confidentiality are of utmost importance in healthcare. The Patient Relations Associate III will be responsible for maintaining strict confidentiality in all interactions with patients and their families.
6. Document and Track Interactions: The Patient Relations Associate III will be responsible for accurately documenting and tracking all patient interactions and concerns. This information is crucial for identifying trends and areas for improvement.
7. Collaborate with Team Members: The University of Rochester values teamwork and the Patient Relations Associate III will be expected to collaborate with other team members to ensure the best possible care for patients. This may include working with nurses, doctors, and other healthcare professionals.
8. Stay Informed on Policies and Procedures: The successful candidate will be responsible for staying informed on all relevant policies and procedures within the healthcare facility. This knowledge is important for providing accurate and up-to-date information to patients and their families.
9. Demonstrate Empathy and Compassion: As a Patient Relations Associate III, it is important to demonstrate empathy and compassion

According to JobzMall, the average salary range for a Patient Relations Assoc III in Rochester, NY, USA is $43,000 to $60,000 per year. However, this may vary depending on factors such as experience, education, and the specific employer.

The University of Rochester is a private research university in Rochester, New York. The university grants undergraduate and graduate degrees, including doctoral and professional degrees. The University of Rochester enrolls approximately 5,600 undergraduates and 4,600 graduate students.