Outpatient Access Representative - Float
Welcome to the University of Rochester! We are seeking a highly motivated and customer service-oriented individual to join our team as an Outpatient Access Representative - Float. In this role, you will have the opportunity to support our patients and their families by providing exceptional service and ensuring a smooth registration and check-in process. We are looking for someone with a strong work ethic, excellent communication skills, and the ability to adapt to a fast-paced environment. If you are passionate about helping others and thrive in a dynamic healthcare setting, we encourage you to apply.
- Greeting and welcoming patients and their families to the University of Rochester with a friendly and professional demeanor.
- Providing exceptional customer service by answering questions, addressing concerns, and assisting with any needs or accommodations.
- Ensuring a smooth registration and check-in process for patients, including verifying insurance information and collecting necessary paperwork.
- Maintaining a high level of accuracy and attention to detail while entering patient information into the electronic medical record system.
- Adapting to a fast-paced environment and effectively managing a high volume of patient registrations.
- Collaborating with other team members and departments to ensure efficient patient flow and positive patient experiences.
- Demonstrating a strong work ethic and taking initiative to complete tasks efficiently and effectively.
- Maintaining confidentiality and adhering to HIPAA regulations when handling sensitive patient information.
- Continuously seeking opportunities for self-improvement and staying updated on the latest policies and procedures.
- Advocating for patient needs and providing support to ensure a positive experience at the University of Rochester.
Customer Service Experience: As An Outpatient Access Representative, The Ability To Provide Excellent Customer Service Is Essential. This Includes The Ability To Communicate Effectively, Handle Difficult Situations, And Maintain A Professional Demeanor At All Times.
Knowledge Of Healthcare Systems: A Strong Understanding Of Healthcare Systems, Including Insurance Plans, Medical Terminology, And Hipaa Regulations Is Necessary For This Role. This Will Enable The Representative To Accurately Schedule Appointments, Verify Insurance Coverage, And Handle Confidential Patient Information.
Organizational Skills: The Ability To Multitask And Stay Organized Is Crucial In A Fast-Paced Outpatient Setting. The Ideal Candidate Should Be Able To Manage A High Volume Of Patient Appointments, Schedule Follow-Up Visits, And Maintain Accurate Records.
Flexibility And Adaptability: As A Float Representative, The Candidate Must Be Able To Adapt To Different Clinics And Work Environments. This Requires Flexibility In Scheduling And The Ability To Quickly Learn New Processes And Procedures.
Computer Proficiency: The Use Of Electronic Medical Records And Scheduling Systems Is An Essential Part Of This Role. The Ideal Candidate Should Have Experience With Computer Programs And Be Comfortable Navigating Different Software Platforms.
Data Entry
Multitasking
customer service
Medical Terminology
appointment scheduling
Problem-Solving
Insurance Verification
Billing And Coding
Patient Registration
Electronic Health Records
Patient Confidentiality
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Outpatient Access Representative - Float in Rochester, NY, USA is $33,000 - $39,000 per year. This may vary depending on the specific company, experience level, and additional skills or certifications.
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The University of Rochester is a private research university in Rochester, New York. The university grants undergraduate and graduate degrees, including doctoral and professional degrees. The University of Rochester enrolls approximately 5,600 undergraduates and 4,600 graduate students.
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