Guest Services Rep III

Welcome to the University of Rochester! We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative III. As a representative for our university, you will play a crucial role in providing exceptional service to our guests, ensuring their experience on our campus is seamless and enjoyable. We are looking for someone who is dedicated, organized, and able to handle a variety of tasks with ease. If you have a passion for customer service and are eager to contribute to the success of our university, we encourage you to apply.

1. Greet and welcome guests to the University of Rochester in a friendly and professional manner.
2. Provide exceptional customer service to all guests, ensuring their needs are met and any concerns are addressed promptly.
3. Serve as the main point of contact for guests, answering questions and providing information about the university and its services.
4. Manage multiple tasks simultaneously, including answering phone calls, responding to emails, and assisting guests in person.
5. Maintain a clean and organized work environment, ensuring all necessary supplies are stocked and readily available.
6. Keep track of guest inquiries and complaints, and report them to the appropriate department for resolution.
7. Collaborate with other team members to ensure a seamless and efficient guest experience.
8. Stay up-to-date on university events, programs, and services in order to provide accurate information to guests.
9. Handle cash and credit card transactions accurately and securely.
10. Adhere to all university policies and procedures, including those related to safety and security.
11. Attend training and development sessions to enhance customer service skills and knowledge of the university.
12. Assist with special projects and events as needed.
13. Act as a positive and professional representative of the university at all times.
14. Continuously strive to improve the guest experience and provide feedback for potential improvements.

According to JobzMall, the average salary range for a Guest Services Rep III in 601 Elmwood Ave, Rochester, NY 14642, USA is $33,000-$45,000 per year. This may vary depending on the specific duties and responsibilities of the role, as well as the individual's level of experience and qualifications.

The University of Rochester is a private research university in Rochester, New York. The university grants undergraduate and graduate degrees, including doctoral and professional degrees. The University of Rochester enrolls approximately 5,600 undergraduates and 4,600 graduate students.