ED Access Representative

Are you passionate about helping others and making a difference in the community? Do you have excellent communication skills and a strong attention to detail? The University of Rochester is seeking a dedicated and compassionate ED Access Representative to join our team. In this role, you will play a crucial role in ensuring all patients have access to the care they need in a timely and efficient manner. If you are a proactive problem-solver and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join us in our mission to provide exceptional healthcare services and be a part of a dynamic and supportive team.

1. Serve as the first point of contact for patients seeking access to healthcare services, demonstrating empathy and compassion in all interactions.
2. Gather and accurately record patient information, including demographic and insurance information, to ensure timely and efficient service.
3. Communicate effectively with patients, healthcare providers, and other staff members to coordinate patient care and facilitate access to services.
4. Utilize critical thinking skills to assess patient needs and prioritize appointments based on urgency and availability.
5. Collaborate with other departments and healthcare facilities to coordinate patient transfers and referrals.
6. Maintain a thorough understanding of insurance plans and coverage to assist patients in navigating the payment process.
7. Ensure all necessary paperwork and documentation is completed accurately and in a timely manner.
8. Respond to patient inquiries and concerns in a professional and courteous manner, escalating issues as necessary.
9. Act as a liaison between patients and healthcare providers to facilitate open communication and ensure a positive patient experience.
10. Continuously evaluate and improve processes to enhance the efficiency and effectiveness of patient access services.
11. Adhere to all relevant policies, procedures, and regulations to ensure compliance and patient confidentiality.
12. Participate in training and educational opportunities to maintain and improve knowledge and skills.
13. Serve as a positive and supportive team member, promoting a collaborative and inclusive work environment.
14. Contribute to the overall mission of the University of Rochester to provide exceptional healthcare services to the community.

According to JobzMall, the average salary range for a ED Access Representative in Rochester, NY, USA is between $28,000 and $38,000 per year. This can vary depending on factors such as experience, education, and the specific company or healthcare facility the individual is employed by.

The University of Rochester is a private research university in Rochester, New York. The university grants undergraduate and graduate degrees, including doctoral and professional degrees. The University of Rochester enrolls approximately 5,600 undergraduates and 4,600 graduate students.