Call Center Representative III

Welcome to the Call Center Representative III position at the University of Rochester! We are seeking an experienced and driven individual to join our team and provide exceptional customer service to our students, faculty, and staff. As a Call Center Representative III, you will have the opportunity to make a meaningful impact by assisting with a wide range of inquiries and providing support in a fast-paced and dynamic environment. If you are a highly organized, detail-oriented, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Join our team and help us continue to deliver exceptional service to our university community.

1. Provide exceptional customer service to students, faculty, and staff through phone call inquiries.
2. Assist with a wide range of inquiries and provide timely and accurate responses.
3. Maintain a high level of professionalism and empathy when communicating with callers.
4. Utilize excellent communication skills to effectively respond to and resolve customer concerns or complaints.
5. Demonstrate strong organizational skills to manage a high volume of calls and prioritize tasks.
6. Work collaboratively with team members to ensure efficient and effective call center operations.
7. Keep up-to-date with university policies, procedures, and resources to provide accurate information to callers.
8. Adhere to call center protocols and guidelines to ensure consistent and quality service.
9. Continuously strive to improve call center processes and procedures to enhance the customer experience.
10. Document all interactions with customers accurately and thoroughly in the call center database.
11. Handle sensitive and confidential information with discretion and maintain confidentiality at all times.
12. Stay up-to-date with industry trends and best practices in customer service.
13. Attend regular training sessions to enhance knowledge and skills.
14. Take initiative to identify and resolve issues or escalate to the appropriate team member for resolution.
15. Assist with special projects and tasks as assigned by the call center supervisor or manager.

According to JobzMall, the average salary range for a Call Center Representative III in Rochester, NY, USA is $33,000 - $40,000 per year. This may vary depending on the specific company, experience level, and job responsibilities.

The University of Rochester is a private research university in Rochester, New York. The university grants undergraduate and graduate degrees, including doctoral and professional degrees. The University of Rochester enrolls approximately 5,600 undergraduates and 4,600 graduate students.