Call Center Representative II

Are you a customer service superstar looking for a rewarding career opportunity? Look no further! The University of Rochester is seeking a highly motivated and experienced Call Center Representative II to join our dynamic team.As a Call Center Representative II, you will be the first point of contact for our students, faculty, staff, and community members. You will have the opportunity to make a positive impact by providing exceptional customer service and assisting with inquiries related to various university services.We are looking for a candidate with a strong background in customer service and excellent communication skills. If you are a dedicated team player with a passion for helping others, we want to hear from you! Join us at the University of Rochester and be a part of our mission to educate and inspire the next generation.

1. Serve as the first point of contact for students, faculty, staff, and community members seeking assistance with university services.
2. Provide exceptional customer service by addressing inquiries and concerns in a timely and professional manner.
3. Maintain a thorough understanding of university policies, procedures, and resources in order to effectively assist callers.
4. Prioritize and handle high volumes of incoming calls with efficiency and attention to detail.
5. Utilize strong communication skills to effectively convey information and resolve issues.
6. Collaborate with other team members to ensure consistent and accurate responses to inquiries.
7. Document and track all customer interactions and inquiries in a timely and accurate manner.
8. Continuously strive to improve and maintain a high level of customer satisfaction.
9. Stay updated on changes and updates to university services and policies in order to provide accurate information to callers.
10. Participate in training and development opportunities to enhance customer service skills and knowledge.

According to JobzMall, the average salary range for a Call Center Representative II in Rochester, NY, USA is between $29,000 - $39,000 per year. The salary may vary depending on the company, experience level, and skills of the individual. Additional factors such as bonuses, commissions, and benefits may also contribute to the overall salary.

The University of Rochester is a private research university in Rochester, New York. The university grants undergraduate and graduate degrees, including doctoral and professional degrees. The University of Rochester enrolls approximately 5,600 undergraduates and 4,600 graduate students.