University of Phoenix

IT Client Support Intern

University of Phoenix
Phoenix, AZ, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a tech-savvy individual with a passion for helping others? Look no further! The University of Phoenix is seeking a driven and proactive IT Client Support Intern to join our dynamic team. As an intern, you will have the opportunity to gain hands-on experience while providing essential technical support to our students, faculty, and staff. We are looking for someone who is eager to learn, adaptable, and able to work in a fast-paced environment. If you have excellent communication skills, a strong customer service mindset, and a desire to excel in the world of IT support, we want to hear from you!

  1. Provide technical support to students, faculty, and staff of the University of Phoenix.
  2. Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  3. Assist with setting up and maintaining computer systems and equipment.
  4. Respond to IT support requests in a timely and professional manner.
  5. Communicate effectively with individuals of varying technical abilities to provide clear and concise instructions and support.
  6. Document and track support requests and resolutions using designated systems.
  7. Collaborate with team members and other departments to resolve complex technical issues.
  8. Stay up-to-date on the latest technology and systems used by the University of Phoenix.
  9. Proactively identify and report potential technical issues or areas for improvement.
  10. Adhere to all IT policies, procedures, and security protocols.
  11. Maintain a high level of customer service while assisting with technical support.
  12. Attend training sessions and meetings to enhance technical skills and knowledge.
  13. Provide feedback to improve IT support processes and procedures.
  14. Complete assigned tasks and projects in a timely and efficient manner.
  15. Display a professional and positive attitude while representing the University of Phoenix.
Where is this job?
This job is located at Phoenix, AZ, USA
Job Qualifications

  • Knowledge Of It Systems: The Ideal Candidate Should Have A Strong Understanding Of It Systems, Including Hardware, Software, And Networking. This Will Enable Them To Effectively Troubleshoot And Resolve Technical Issues For Clients.

  • Customer Service Skills: Excellent Customer Service Skills Are Essential For This Role As The Intern Will Be Interacting With Clients On A Daily Basis. The Candidate Should Have The Ability To Communicate Clearly And Professionally, And Be Able To Handle Difficult Situations With Ease.

  • Problem-Solving Abilities: As An It Client Support Intern, The Candidate Will Be Responsible For Identifying And Resolving Technical Issues For Clients. They Should Possess Strong Problem-Solving Abilities And Be Able To Think Critically In Order To Find Effective Solutions.

  • Time Management Skills: The Candidate Should Be Able To Manage Their Time Effectively And Prioritize Tasks In A Fast-Paced Environment. This Will Ensure That Client Issues Are Resolved In A Timely Manner, And That All Tasks Are Completed Within Designated Deadlines.

  • Team Player Attitude: The It Client Support Intern Will Be Working Closely With The It Team And Other Departments Within The University Of Phoenix. The Candidate Should Have A Positive Attitude And Be Able To Work Well In A Team Environment. They Should Also Be Open To Receiving Feedback And Willing To Collaborate With Others To Achieve Common Goals.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Computer proficiency

  • Active listening

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Technical Troubleshooting

  • Network

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a IT Client Support Intern in Phoenix, AZ, USA is $31,000 to $42,000 per year. This can vary depending on the specific company, experience level, and skills of the individual. Some companies may offer additional benefits such as bonuses, stock options, and healthcare benefits. It is important to research and compare different job opportunities to find the best compensation package for your skills and experience.

Additional Information
University of Phoenix is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 15th, 2025
Apply BeforeJune 21st, 2025
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About University of Phoenix

The University of Phoenix is a for-profit university headquartered in Phoenix, Arizona. Founded in 1976, the school confers certificates and degrees in over 100 certificate programs and degree programs at the certificate, associate, bachelor's, master's, and doctoral degree levels.

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